Outbound Customer Advisor

Want to be part of The Fast and The Curious?

Interested in getting involved in The Call Centre of Duty?

Take a chance on Game of Phones and apply here, to The AA Team.

If you’re good at what you do, you can work anywhere!

If you’re the best at what you do, you work at The AA.

What will I be doing?

• Supporting a high-volume Outbound Customer service contact centre
• Making outbound calls to new, existing and previous customer about our emergency breakdown cover
• Calling new and previous customers who have received online quotes
• Calling existing customers about their membership renewal
• Striving towards sales goals or retaining customers who are coming to the end of their membership
• Engaging with Customers and building confidence to deliver outstanding customer service on every call
• Pushing for better by using resources, tools and systems available to offer the best customer outcome
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
• Taking care of a variety of customers including distressed/angry customers.

What will get me there?

• Apply today! No CV? No problem! Fill in the application form and click submit.
• Complete your online Assessment, sent by Arctic Shores. This arrives shortly after submitting application.
• Successful assessment? We will invite you in for an interview and a chance to see our Cheadle Office
• Get the offer! Congratulations, you are hired! Make sure you submit your pre-employment checks and sign your contract!
• Turn up! It’s day 1 of training, you’re about to start the best step in your career.

We’re looking for someone to become:

• A motivator- you’ll be motivated to meet goals and remain determined to achieve
• A socialiser: you’ll adapt your behaviour to develop effective relationships and be energised by social interaction
• A self-starter: you’ll be proactive taking pride and ownership in your work
• A composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively

Here's what we offer you

As a valued AA recruit, you will be eligible to earn an additional discretionary bonus during your first years’ service, on top of any monthly bonus schemes that are available within your department. As well as benefits including;

• The opportunity to join and learn within a team that’s as driven as they are supportive
• 23 days annual leave, with the ability to buy holiday
• Free AA breakdown membership
• Employee discount scheme that gives you great discounts on healthcare, shopping, holidays and more 
• Discounts on AA products including car and home insurance
• Access to employee inclusivity awareness networks
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
• Worksave pension scheme with up to 7% employer contribution

Job Title:Outbound Customer Service Advisor Location: Cheadle Salary: £23,526 Bonus: Average monthly bonus of £250 with the potential to earn more based on performance Contract: Full-time, permanent Hours: Monday, Tuesday & Wednesday – 10:00-19:00, Thursday 09.30-18:15 and Friday 09.30-16:15. No weekends!