Outdoor Campaign Specialist

Job Description
Outdoor Campaign Specialist
Reporting of the Role
This role reports to Ad Operations Manager
Overview of job
The Outdoor Campaign Specialist is responsible for providing excellent customer support to our customers and internal partners at all times ensuring achievement of high levels of customer satisfaction. Key to this role is ensuring customer orders and emails are processed quickly, efficiently and to a high standard. You will be responsible for providing customers and sales with inventory information and working with sales/trading to ensure customer campaigns are booked on the system successfully and accurately.
The Outdoor Campaign Specialist is responsible for proving customers with guidance on requirements for the delivery of a successful campaign. This includes providing posting/delivery information and supporting with any campaign queries.
To be successful in this role you will have strong product knowledge of Global Outdoor inventory and be familiar with all in-house systems to provide fast and accurate responses to customer queries.
The Outdoor Campaign Specialist is a key role within the Outdoor Ad Operations department. Using our expertise, proactivity & positive relationships, to navigate Outdoor complexity, Ad Ops aim to provide our customers with the best possible service when booking & delivering their campaigns.
3 best things about the job

• Working on campaigns from briefing stage to seeing the finished product on display and knowing you helped the client to achieve this. Seeing live campaigns on your journey to work provides a real sense of pride.
• As we strive to be best in the industry, we offer comprehensive training to get the job done, along with a learning platform that allows you to develop additional skills with a focus on internal mentorship for those looking to progress in their career.
• No client is the same and neither is a day within this role. There is a lot of variety in the role and responsibilities which means every day there is an opportunity to learn something new.

Measures of success -
In the first few months, you would have:

• A full working knowledge of all aspects of our campaign planning/booking systems required.
• An understanding of the delivery cycle of a campaign from planning & booking to campaign delivery.
• An understanding of Global's wide range of products and inventory.
• The ability to confidently deal with calls and emails from internal and external customers.

Responsibilities of the role

• Communicate professionally at all times with customers and all partners.
• Ensure agreed level of service for all clients is fulfilled according to agreed Customer Charters and SLAs/KPIs.
• Building a positive relationship with our internal National sales team to work together on fulfilling customer requests.
• Provide availability of inventory for booking campaigns to sales and customers.
• Process campaign bookings which include reserving (optioning) space in advance.
• Accurately input booking details and customer information into in-house systems.
• Ensuring all bookings are processed accurately and meet customer requirements.
• Advise customers and salespeople on campaign delivery requirements and inventory information.
• Providing customers with booking documentation to ensure they have all details to fulfil their campaign from booking confirmations, site lists, specs and delivery information.
• Provide post-campaign analysis which includes posting/playout reports, proof of posting photos, overshow reports.
• Work closely with other teams in the Ad Ops department and the fulfilment team to provide campaign information to customers and resolve issues.
• Develop relationships and a proactive approach with our customers to understand their requirements.
• Assist national sales team in their day-to-day discussion with clients by supplying information when required.
• Ensure all bookings are paired and match with specialist Purchase Orders to ensure we receive payment on time.
• Liaise with Finance/Sales teams for resolution of invoice queries, approval of credits, cancellations and amendments.
• Pro-actively analyse our systems and services, making suggestions on improvements where appropriate.

What you will need
The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following:

• Excellent interpersonal and organisational skills
• Proactive attitude
• Solutions driven
• Accuracy and attention to detail with willingness to "get the job done"
• Good communicator - ensuring information flows throughout the team and actions are communicated thoroughly internally and externally.
• Can work under pressure and to tight time scales
• Prioritisation
• Able to learn new systems quickly
• Computer literate with good excel knowledge
• Working with minimal supervision
• Good team player

Everyone is welcome at Global
Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people and that's why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.
We will always seek to make appropriate adjustments to the recruitment process and workplace to be fully inclusive to people with different needs and working styles. If you require us to make any reasonable adjustments for you or to disclose a condition, please email