Packaging Account Manager

Do you enjoy working in a fast-paced environment and want to be part of a driven and well-established team? If this sounds like you, keep reading! Our client services team at our Rivendell site in Leeds (North) are recruiting for a Packaging Account Manager

Key Areas of Responsibility:

• Effectively and efficiently progress Client orders through the appropriate facilities of Rivendell North.
• Working with internal and external teams to ensure client requirement are delivered within agreed SLAs
• Develop and maintain excellent communications with clients
• To operate approved procedures for administratively controlling work to enable accurate reporting and timely charging/invoicing where appropriate to take place.
• Manage client quotations and invoicing working closely with the Rivendell Commercial team
• Manage client requirements, from receipt of order to delivery of product or service
• Ensure that clients are kept fully informed of any issues affecting the quality, timeliness and delivery of their project
• Operate with honesty and integrity and develop Client Service Teams which support the team members and team service goals, as an aid to improving service to other departments
• Ensure that commitments are not made to clients which cannot be kept
• Ensure that designs are processed through production with all relevant documentation and supplied media to support the smooth and timely provision of Rivendell’s product and service
• Support the other team members Implement standard documentation designed to improve the clarity of information, reduce error rates and improve productivity and support Rivendell quality systems
• Review and access clients’ briefs ensuring technical and commercial specifications are accurate and processed into production orders
• Maintain and develop order processing systems which accurately measure Rivendell’s Client Service performance

Key Requirements:

• Excellent communicator (written and verbal) at all levels
• Proactive, positive, enthusiastic - demonstrates “can do” attitude
• Great problem solver
• Always takes full ownership
• Great attention to detail
• Strategic and innovative thinker
• Organised and calm under pressure
• Friendly, approachable and flexible – a team player
• Able to work flexible hours

Selection:

Should you feel that your skills and experience match the specification, please forward your covering letter and CV along with your salary expectations to our team.

Due to the volume of applications we receive, unfortunately we are unable to provide individual feedback. If you have not heard from us within 7 days after the closing date, then please assume that your application has not been successful.