Address
Form of work
SalaryJob Title: Customer Service Advisor (Within sales team)
Location: Market Harborough
Hours: 9am-3pm Monday-Friday
Salary: starting 11.50
Weekly Pay
Foxes Recruitment are recruiting for a Customer Service Advisor for our client based in the Market Harborough area of Leicestershire.
This is a long term role within an established company
As a Customer Service Advisor you will be responsible for
- Handle and process customer orders, enquiries and communications
- Deliver first-class Customer Service both internally and via telephone/email
- Process and maintain customer records
- Answer all incoming calls with a professional manner
- Handle queries from customers courteously regarding deliveries/damages/shorts/invoices etc and escalate any issues to the office manager
The idea candidate will have:
- Outstanding communication skills, both verbal and written
- Ability to build and maintain excellent internal and external relationships
- Ability to work effectively within a team and independently
- Familiar with all MS applications, in particular Excel and Outlook is essential
- Experience with database management
- Strong organisational and prioritising skills
- Ability to detect issues and escalate where needed
- A drive and determination to exceed expectations
- Ability to work well under pressure and remain calm and focused
We do have an immediate start available, so if you are available for immediate work please apply online with an updated CV or call the Foxes Recruitment office.
