Part-Time Receptionist / Administrator

PART-TIME Patient Coordinator / Receptionist / Administrator
4 DAYS PER WEEK; Working hours; 25.5 HOURS PER WEEK / PAID BREAKS
Monday 8.30am to 5.00pm
Tuesday 7.45am to 1.00pm
WEDNESDAY OFF
Thursday 7.45am to 2.00pm
Friday 1.00pm to 6.30pm
1 in 6 Saturdays mornings (paid time and a half)

Pay rate / PERMANENT ROLE
£11.49 per hour to start
£12.00 per hour after successful probation (6 months)

The Company: A large, busy NHS Practice in central Bristol with FREE PARKING

The Job:
To provide a high standard of service, to assist patients in accessing the appropriate service or healthcare professional within the Practice. To work as a member of the Reception Team to ensure the smooth running of Reception, whilst taking a proactive role in maintaining an efficient and effective service to all patients. To act as a central point of communication and liaison, with other members of the Practice team. To ensure administrative and clerical duties within the Practice are carried out in line with Practice guidelines and policies. The post-holder will work closely, and under the direction of the Management Team to improve standards across a wide range of administrative activity.

Main duties:

• Effectively triage calls from patients and those visiting the surgery to ensure they access the most appropriate healthcare professional first time (Doctor, Nurse, Pharmacist, Physiotherapist, Community Pharmacy etc).
• Assisting with general patient enquiries.
• Opening and closing procedures.
• Checking-in and directing patients on arrival at the surgery.
• Administrative duties: processing repeat prescription requests, travel questionnaires, patient tasks, updating patient details.
• Assisting with the moving and rescheduling of appointments.
• Taking and recording requests for home visits.
• Registering new patients and temporary residents.
• Tidy waiting room after morning and afternoon surgeries.
• Leave the reception area tidy and ready for incoming colleagues. Liaise with colleagues regarding unsolved problems.
• Maintain exemplary levels of customer service and empathy.

The Person:
Our client is very open minded about background and experience and will consider candidate who enjoys a busy, fast-paced environment with experience in the following areas: Reception, Retail, Customer Service, Hospitality, Healthcareetc - Any environment where a first-class service is required along with empathy, patience and understanding. My client is looking for a candidate with a solid work history who is loyal, reliable, and committed who would want to work in this role long-term.