AddressWe're looking for talented individuals with a keen eye for detail and excellent customer service skills to join our Part Time Weekend team in our busy Service department as FNOL (First Notification of Loss) handlers. Claims Service sits at the heart of the Claims department and it’s where the customer journey begins after an accident.
You get to support customers when they need us most, from minor mishaps to major accidents. From day one, you make a difference, putting customer needs first and helping them get back on the road and on with their lives as quickly as possible.
Sounds perfect but do I need experience? No, you don’t. Our dedicated internal training team will equip you with all the necessary knowledge. We'll provide you with a laptop from day one and assistance will always be a phone call away.
After comprehensive training you’ll join an FNOL team and start taking calls and setting up new claims, both via phone and online, with the help and support of your colleagues. You will offer advice and guidance on additional services and benefits available during the claims process. You'll also benefit from on-going training to ensure you're always up to date with the latest policies and procedures to deliver the best service possible.
As a member of our Claims team, you can expect to:
- Communicate with customers via telephone or email.
- Provide a first-class service, displaying compassion and empathy when our customers need us most.
- Make a difference, whether through customer interactions or making the workplace an even better place to be.
These roles will be hybrid and we will require a minimum of 2 office days a month (usually Saturday), however a lot of our weekend staff choose to split their time between office and home working to make the most of the interactive and vibrant office culture we have on the weekend. During your training and probation period it is likely you will be asked to attend the office more frequently to provide you with as much support as possible whilst learning the role.
These positions are on our weekend teams, as a weekend handler you will be working 16 hours per week. Our starting salary is £25,310 (pro rata) and after your first year you would also be eligible to receive up to £3,600 (pro rata) free company shares annually, plus excellent Admiral benefits
Why join us?
As the largest department within Admiral, Claims can offer you a wide range of exciting opportunities, not just as a job, but as a career. Whether your aspirations lie in management, or you're eyeing roles in Tech or Analytics, the Claims department serves as an excellent pathway to launch your career. Our in-house careers office is dedicated to supporting you in taking the next step in your professional journey.
Flexibility and work life balance are important to us, hence why your time will be divided between home and the office.
Admiral has an honest, open culture that’s focused on four key areas: communication, equality, reward and fun. We believe that ‘People who like what they do, do it better’; culture is at the foundation of working for Admiral. You can expect an environment that rewards hard work and determination, all done whilst embracing a culture that puts you first.
The application process
We have a two-stage application process. Once you’ve submitted your application, one of our in-house recruiters will review it, and if successful, you’ll be invited to a face-to-face interview. Interviews will be held on 6th and 7th of July and the start date is 10th of August.
