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SalaryPosition Summary
The role of the Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal stakeholders, the Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will get exposure to larger solution opportunities and introduce Solution and Proposition Sales. This team is responsible for our Partner Accounts whose solutions or services are powered or enabled in some way by LSEG's Data & Analytics feeds.
What you will be doing?
- Demonstrate deep understanding of the customer decision maker's strategies, priorities and needs. Also, executes go-to-market plans for assigned accounts
- This hire will be responsible for portfolio that includes Partner Accounts and Redistributors
- Maintain solid understanding of LSEG/Refinitiv propositions to initiate conversations and raise interest.
- Maintain a solid understanding of LSEG/Refinitiv Redistribution and Third Party licensing requirements ensuring compliant agreement and terms for all Partner Accounts in their portfolio.
- Build and embed a long-term trusted advisor relationship within their accounts
- Drive growth by expanding LSEG/ Refinitiv footprint within their accounts and where appropriate downstream via the Partner's solution.
- Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
- Oversee all commercial activities within accounts, owning the end-to-end direct customer relationship in close collaboration with LSEG's Partners Group.
- Drive efficiency in account administration and manage internal and external stakeholders and maintain networks to negotiate and close deals
- Accountable and responsible for simple order taking
- Responsible for full sales cycle and completing all Account Plans
- Owns the customer lifecycle framework and ensures strong renewal execution, minimizing cancellations
- Good understanding of the financial markets and key industry / Fintech trends with minimum of 5 years + experience as an Account Manager within finance industry
- Proven account management, sales or marketing experience in a customer facing environment required
- Strong interpersonal skills such as relationship building, ability to sell appropriately and strong negotiation skills
- Problem solving--ability to understand, articulate, structure and solve client needs
- Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
- University/college degree may be required, equivalent experience may be considered depending on position/department
- English-speaking candidates required for this role with additional European Languages a plus.
- ADiverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Great Referral Bonus Scheme
- Constant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data
- Professional Development: Quarterly Connects to ensure you meet your goals & objectives
- Focus on Wellbeing; We have a hybrid working / flexible model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, daily "Me Hour", Annual wellness allowance
- Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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