Partner Services Representative

Job Title: Partner Service Representative
Reports to:Partner Services Manager
Location: Corby minimum 2 days a week / Remote
Hours: Monday to Friday 09.00-17.00
Salary: Competitive
Job Purpose:
To work with approved client’s from the point of approval to assist with their administration in line with agreed service levels.
To work within your specialisms for client’s, whilst being prepared to be agile in terms of priorities and support across the network and undertake other roles within the department such as product orders as and when customer requirements mean it is necessary.
To proactively engage with colleagues to maintain high quality customer service relationships through a service lead approach.
Support the Services Manager in data administration and quality management as requested.
Ensure that Customer Service standards for the department are always upheld and report exceptions for monitoring/review. Strive to seek continual improvement in all processes.
Key Responsibilities
To work with Client’s from the point of approval to assist with their administration in association with their agreed service levels.
Complete administration to include updating of CRM records, withdrawals, staff systems access when required.
Provide systems support to all Partner staff as needed
Manage correspondence and invoicing relating to processes, including annual centre fee and VAT
exemptions where required.
Complete all administration to include registrations, re-registrations, transfers, general administration, withdrawals and payments when appropriate.
Generate, check and prepare certificate data, credit certificates, certificate lists and letters (where appropriate).
Ensure that all data processing activities undertaken conform to the regulatory requirements and work with key stakeholders to improve and enhance systems and compliance.
Be a single point of contact for Client’s queries and signpost queries as needed
To work within your specialisms, whilst being prepared to be agile in terms of priorities and support across the network and undertake other roles within the department such as product orders as and when customer requirements mean it is necessary.
Success Criteria:
Meet agreed data accuracy targets.
Customer satisfaction improves in line with agreed targets.
Evidence of improvement in new and existing processes and delivery timescales.
Activities completed on time, in budget and achieving the agreed objective.
Consistently achieve and maintain customer service standards
Interested? Please click apply.