Parts Advisor

Parts Advisor
Permanent
Wymondham
Salary - up to 25K
Hours - Monday to Friday 8am 5:30pm

Parts Sales / Advisor / Construction / Customer Service / Parts / Administration / Wymondham

The Recruitment Group is proud to be working with a global brand that provides world-class customer service to all their customers along with manufacturing the highest quality diggers around the world.

Our client is looking for high calibre, forward-thinking, energetic people with a "can-do" attitude. who are receptive to change and who wholeheartedly embrace the opportunity to take responsibility for themselves and the company's ongoing success.

Purpose of the Parts Advisor:
The successful candidate will be responsible to assist the back counter and offer assistance to all sectors of the Parts Department including the retail counter during busy periods.

Benefits of the Parts Advisor:
• 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
• Pension scheme
• Company sick pay scheme
• Death in Service company life insurance
• Private medical health (contributory)
• Employee assistance program
• Learning and development programmes
• Career progression

Main duties and responsibilities of the Parts Advisor:
• Build strong and positive relationships with engineers
• Take parts orders and make associated sales to internal and external customers in order to meet Company targets and support all campaigns
• Answer all in-coming calls
• Tele-Sales to meet Company targets and support all Parts campaigns
• Ask all necessary questions to ensure engineer/customer obtains the correct Part/s
• Empty the VOR box daily and distribute Parts accordingly, i.e. to van delivery rack or customer collection rack or service counter.
• Service Exchange Parts to be identified cleaned and boxed and labelled for return to JCB with appropriate paperwork completed
• Attend service counter area and take orders/enquiries from service engineers
• Ensure Parts for service jobs are picked and ready for engineer
• Operate fork lift in a safe and responsible manner
• Meet and exceed customer expectations whilst maintaining profitability
• Provide excellent customer service
• Any other duties as deemed necessary to fulfil the role

Experience/knowledge requirements for the Parts Advisor:
• To successfully communicate efficiently and express your ideas clearly and confidently
• Previous parts sales experience / knowledge (essential)
• Teamwork, ability to work confidently within a group and on own initiative
• Capable of delivering results under pressure and to strict deadlines
• Ability to be motivated and customer focused
• Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem solving
• Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions

• Must hold a full UK driving licence

Please apply now or contact Recruitment Group on the contact details provided.