Parts Advisor

Citrus Recruit are excited to be recruiting for a Parts Advisor for a Kenilworth based company who are a leading supplier of specialist mechanical products.
This role will be overseeing stock control, inventory, goods in and out, whilst liaising with engineers, internal stakeholders and suppliers to ensure smooth delivery of parts and customer satisfaction.
This established company has been trading for over 25 years and have developed themselves to be a leading brand within their sector.
This is an office-based role, the successful candidate will have experience within a parts/ stock control role.
Responsibilities & day to day duties
As a Parts Advisor you will be responsible for:
* Ensuring that all stock control is maintained, orders are shipped in a timely fashion and stock reports are accurately maintained.
* Manage both telephone sales & stores to ensure that agreed KPIs are achieved.
* Provide technical support to staff and customers regarding products.
* Liaise directly with suppliers and customers to ensure that all parts are distributed and received on time.
* Review ongoing systems and practices in place to identify room for improvement.
* Respond to incoming phone calls and e-mails for spare parts and process enquire through raising of purchase orders and on-line ordering system.
* Maintain a detailed log of enquiries and orders through updating an on-going enquiry register and daybook.
* Monitor daily spare parts orders and confirm the status of all outstanding orders with factory warehouse personnel, updating customer if necessary.
* Raise sales orders and create invoices using Protean, ensuring all prices, parts and order details are accurate.
Skills & experience required.
Proven experience in a Parts Manager/supervisor or similar role
* Highly experienced within supply chain control
* Experience dealing with suppliers and customers on a daily basis
* Good time-management skills, who can prioritise tasks and use their initiative.
* The ability to communicate well, putting the customer first and keeping their promises.
* Previous experience dealing with material handling parts
* Excellent knowledge of health and safety procedures
* Provide reliable cover and offer assistance when required to complete variety of ad-hoc tasks within the office.
* Experience within the engineering industry would be a distinct advantage as would the ability to read a parts manual.
* Good time-management skills, who can prioritise tasks and use your initiative.
* The ability to communicate well, putting the customer first and keeping their promises.
Benefits
* Salary of up to £32,000
* 25 days holiday plus bank holiday
* Extra day off for your birthday
* Pension
* Death in Service
* Life insurance
* Car parking
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.