Parts Sales Administrator

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re–shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

We are looking for a Parts Sales Administrator for a 12 months contract based in East Grinstead on behalf of our globally respected client who develop cutting–edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs.

Job description – the role

As Parts Administrator you will deal with customer (internal and external) enquiries and orders; also handling technical enquiries and liaise with the factory for answers as required.

You will play a key part in training new members of staff.

As a Parts Sales Administrator you will be responsible for:

• Being the first point of contact for employees and customers regarding system/customer issues in absence of supervisor.
• Process workshop tickets, order any parts required and adjust stock requirements to for fill workshop needs.
• Accurately interpret customers enquiries both technically and commercially using information available and if necessary, liaising with the factory for answers.
• Precisely check customers' orders and process through to delivery stage as well as authorising/checking colleagues orders as per internal workflows.
• Ensure timely and accurate parts order processing including placing on internal and external suppliers and liaise effectively with all parties as necessary.
• Process customer returns and raise credit notes as required.
• Assist with warehouse duties such as receipting and the picking and packing of goods as required during periods of overload and holiday.

What we require from the candidate:

• Proficient in Microsoft Office, specifically Excel.
• Experience in handling tickets in SAP would be beneficial.
• Experience working as Administrator.
• Strong interpersonal skills.
• Proactive in problem solving.
• Commercial awareness.

Next steps

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.Please note that due to recent changes in Off Payroll (IR35) legislation, our client only operates with contractors that operate via a PAYE or Umbrella model. We are unable to accept applications from candidates wishing to operate under their own Limited Company.AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.