Student Information Hub Manager

As our student numbers increase and we continue to diversify our programmes and portfolio, we are looking for a high-calibre individual to join our Newcastle team as a Student Information Hub Manager. This is a fantastic opportunity to enter a well-established and respected department. As the Student Information Manager for our Newcastle campus, you will be managing the day-to-day operational activities of the Student Information Service on campus, ensuring that students can access the support and services they require throughout their on-course journey and that the student experience is always prioritised. You will have broad experience working in a demanding customer service-driven environment and can plan and coordinate workloads for a diverse role and any actions needed to ensure excellent outcomes for all students. You will have: A positive, supportive attitude. Be a collaborative individual. Embrace change positively. As our Student Information Hub Manager, you will: Lead the planning and delivery of student induction and enrolment activities on campus, following central guidance where applicable, including the delivery of welcome events for incoming students and pre-induction briefings for international students. Ensure that exceptional customer service is provided to students and staff across a variety of programmes and intakes on campus. Manage workloads and monitor performance to ensure that KPIs and SLA targets are met. Plan, organise and coordinate work for multiple programme intakes and assessments processing. Engage with and support Safeguarding and PREVENT policy implementation for the campus, ensuring any cases are managed following published guidance. We are looking for people who have: Knowledge and understanding of working practices, processes and procedures relating to Student or Client Information Services. The ability to provide high-level customer service, support, and advice to students, with a polite, helpful, and positive attitude. Capability to communicate effectively both orally and in writing with a wide range of internal and external stakeholders. Effective time management skills, with good attention to detail. For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.  Benefits On top of a competitive salary, we provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes: Private Medical Scheme and Life Assurance Contributory Pension Scheme Training and Qualifications (including Course Sponsorship/Fee Discount) Season Ticket Loans and Student Discounts Our Approach Diversity, Inclusion and Flexible Working: We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees. We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the ULaw Talent Acquisition Team via talentacquisition@law.ac.uk. The University of Law (ULaw) is one of the UK's longest-established specialist providers of legal education. With an alumni network in excess of 71,000, we’ve trained more practising lawyers in the UK than anyone else. Working Hours: 35 hours Contract Type: Fixed Term Contract (until December 2025). Documents Student Information Hub Manager Newcastle.docx R&R_Manager_01092023.pdf To apply, please click on the ‘Apply’ button above