Parts Team Leader

Salary: OTE up to £40,000 per annum depending on experience
Location: Chiswick Honda, 4 Power Road, Chiswick London W4 5YT
Hours: 45 hours per week, Monday to Saturday, on a rota basis
Contract: Permanent/ Full time
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry, with a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in Letchworth for the past 35 years.
Over the past three decades, we've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group has expanded its footprint, now spanning 10 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated team, now numbering over 400 staff. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
What you’ll be doing:
• Oversee the parts department and ensure it operates efficiently, and all documented procedures are followed at all times.
• Supply, receive and actively sell parts. Accept orders from customers and other departments, ensuring the correct parts are identified, ordered and supplied on time, informing customers of any likely delays. Guarantee specially ordered parts or staff purchases, are paid for in full in advance
• Prepare orders to purchase parts, invoices, parts issue sheets, and delivery notes, following documented procedures at all times.
• Take responsibility for any WIP raised by you. Ensure credit is on the account before making purchases. Ensure company policies are implemented around all payments received.
• Correctly handle, protect and package parts. Inspect and test incoming and outgoing stock parts.
What we need from you:
• Have previous experience as a Parts Team Leader or Senior Parts Advisor. Knowledge of Honda and or MG would be an advantage
• A comprehensive understanding of Drive and RTC, with proficient IT skills
• Outstanding communication skills and interpersonal skills
• Knowledge of recruiting and training new staff
• A Full driving licence is preferred although not essential
Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively; in 2022 and 2023.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is not only celebrated but built upon a foundation of inclusivity, well-being, and exceptional leadership.
You may have experience in the following: Parts Operations Supervisor, Parts Coordinator, Parts Division Leader, Parts Fulfilment Supervisor, Parts Inventory Manager, Parts Service Supervisor, Parts Warehouse Supervisor, Parts Distribution
REF-213 797