AddressKalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.
Purpose of the position
Based in Ottawa, Kansas USA, this position is focused on providing technical data based on set of circumstances provided in phone conversation. Research and build data and products to enhance customer satisfaction and company profitability.
Main tasks and responsibilities
- Daily interaction with dealers and field staff to answer inquiries regarding parts technical identification, availability within global system, order status, etc.
- Entering special orders and internal ordering as required.
- Learn and understand international shipping methods/Tracking
- Liaison in researching part pricing and competitiveness
- Maintain data bases for various reports and vendor partner use.
- Following internal process to maintain accurate inventory.
- Ensure customer service and satisfaction.
What you’ll need to succeed
Education:
- Minimum of high school diploma or GED. Candidate with A.S. or B.S./B.A degree and/or equivalent experience preferred
Experience:
- Prior industrial equipment/automotive retail parts sales/customer service experience
- Prior experience working in the heavy equipment industry
- Related experiences in Sourcing, engineering or other related fields would be considered
Competencies:
- Good time management skills plus organization and prioritization abilities
- Strong electrical and/or mechanical aptitude
- Ability to interpret CAD drawings and technical Bill of Material documents
- Customer service oriented
- Good communication skills, both verbal and written
- Solid interpersonal, communications and listening skills
You will be part of
Kalmar currently employs more than 4,800 professionals worldwide. One of our most important values is: We do it together. We value team skills, as well as innovativeness, customer orientation, and a willingness to commit to continuous improvement. We work closely with our customers and partners - across language, cultural, and professional borders. We see diversity as a common strength and valuable resource for Kalmar’s future.
Interested to join?
Please submit your resume/CV to be considered!
Kalmar is part of Cargotec
Kalmar is the global leader in sustainable cargo handling for ports, terminals, distribution centres and heavy industry. With our extensive electric portfolio and global service network, we help our customers move towards safer, more eco-efficient and productive operations. Together, we develop innovative solutions that shape the future of our industry, improving our customers’ every move. www.kalmarglobal.com
Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people. www.cargotec.com
