Passenger Services Assistant - Northlink Ferries

NorthLink Ferries

Serco operate three passenger vessels between mainland Scotland and the Orkney & Shetland islands: the MV Hjaltland, MV Hrossey and MV Hamnavoe.

NorthLink Ferries sail daily from Aberdeen to Lerwick and from Scrabster on the north coast of Scotland to Stromness in Orkney. Our ferries operate 363 days per year providing the lifeline service to the Northern Isles, with islanders, visitors, goods and supplies all travelling by NorthLink Ferries.

About you

Ideally living within the local catchment area of our operating ports of Stromness and Scrabster as well as Aberdeen, Kirkwall and Lerwick, you will be friendly, enthusiastic, flexible and a quick learner. You’ll take great pride in what you do and be committed to delivering the very highest level of customer service. Experience in retail, hospitality or other customer services environments would be advantageous, as would cash-handling skills and working to a roster system.

Benefits of a career with NorthLink Ferries

· A competitive salary

· Excellent training, development, and career progression

· 28 days annual leave (pro-rata)

· Access to a Staff discount portal

· A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, free flu vaccines and more.

About the role

Opportunities to work in a dynamic, busy environment onboard our ferries. Onboard Passenger Services staff are responsible for providing the highest levels of customer services to our passengers – whether it be our retail, food or beverage outlets.

Qualifications, Skills and Experience

In order to apply you must be able to meet the following requirements:

· Successful completion of a Seafarers ENG1 Medical

· Be able to commit and successfully complete a two-week training programme.

· Able to live onboard when rostered on duty.

Training

With the benefit of a comprehensive two-week training programme including STCW training being provided to equip you with the full range of skills you’ll deliver the highest standards around. Our training is focused on providing a service which reflects safety, efficiency and customer satisfaction.

PLEASE NOTE

There will be staggered intakes for the roles with the initial intake in mid-March and a further intake in May. Successful applicants will need to be available at these times to complete mandatory training.

Values & Behaviours

Trust

We work hard to earn trust and respect.

We deliver on our promises; are open, straightforward and honest; do the right thing; and take personal responsibility for getting things done.

Care

We care deeply about the services we provide and the communities we serve, and we look after each other.

We work together to deliver high-quality public services, often of great importance to the nation or the community. We take care of each other, and those we serve, and we aim to make a positive difference to people’s lives.

Innovation

We aspire to be better than anyone else at what we do.

We continuously improve our ways of working, and try new ideas, big and small. We share our knowledge and experience and embrace change, knowing that if we don’t provide innovation and value for money to our customers, our competitors will.

Pride

We want to be proud of what we do.

We know that the work we do is important, and we take pride in doing it well. We value energy and enthusiasm, skill and experience, and an ability to make hard work fun. We contribute both as individuals and as part of a team.

To Apply

Please visit our recruitment portal https://northlinkferries.ankaarecruiter.com/Jobseeker

Serco Ferries (Guernsey) Crewing Ltd is an Equal Opportunities Employer.

Job Type: Fixed term contract
Contract length: 6 months

Salary: £31,340.00 per year

Benefits:

• Company pension
• Free parking
• Gym membership
• On-site parking

Schedule:

• 12 hour shift

Work Location: In person