Pathway Administrator

An exciting opportunity has arisen within the administration team at Charing Cross Hospital’s Urology department. The successful post holder will be primarily providing administrative support to the benign urology administration teams and thus will be required to work as part of a multi-disciplinary team alongside consultants, registrars, nurses, other pathway coordinators within the urological cancers administration team and operational managers.
The post holder will work closely with the relevant team members to ensure that patient pathways are coordinated effectively, that tertiary referrals are processed and booked into the appropriate clinics and that a high quality customer service is provided at all times. The post holder will be expected to ensure that correspondence is sent to patients and other stakeholders in a timely manner and that patient queries are answered by phone and email.
The successful candidate will be highly motivated and organised with an ability to prioritise and problem solve in a busy working environment. Communication is key for this role and it will be expected that the post holder can demonstrate an ability to communicate with patients and staff across all disciplines.
To provide administrative support across a number of the urology patient pathways, liaising closely with the pathway co-ordinators and the clinical teams to provide an efficient service. To ensure that correspondence is sent out to patients in a timely manner and that patient queries are answered by phone and email.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.