Patient Administrator/ Receptionist Apprenticeship

Main duties:
• Greeting and welcoming clients, over the
telephone and in person
• Preparing beverages for clients
• Directing clients and visitors to the
appropriate person
• Answering, screening, and forwarding incoming
phone calls
• Monitoring and replying to emails
• Scanning and forwarding or uploading documents
• Scheduling appointments for consultations,
scans and other services
• Coordinating with NHS practices
• Ensuring the main reception area is tidy and
presentable
• Registering patients and managing the daybook
using the EMIS system
• Following up test results, logging results onto
EMIS
• Setting up and tidying meeting rooms and
arranging drinks & refreshments
• Distributing daily post
• Taking specimen samples to Blackpool Victoria
Hospital
• Monitoring medical supply stock levels and
ordering as/when required
Training
STANDARD & LEVEL
The successful candidate will work towards completing the Level 3 Business Administration Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.
Personalised programme
Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.
Off-the-job training
Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be ‘off-the-job’. This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job.
Stacks of support
Assessment mostly takes place in the workplace. When you start, you will be allocated a skills coach, who will visit you at least once a month to guide and support you and help you to plan for your future. We will also provide you with specialist support for your English and maths and for any additional needs that you make us aware of.
Qualifications required
Level 3 a minimum of English and maths grades A*- C (9-4) (or equivalent) are desirable OR willingness to complete Functional Skills Level 2 are a requirement to have or to achieve before EPA Gateway.
Skills required
Essential Skills
Excellent
communication skills; both written and verbal and always work to the highest
standard
Excellent IT skills
You will be
able to confidently deal with queries utilising your own initiative
You must
possess excellent organisational and analytical skills, be highly motivated,
passionate about what you do and a team player at all times
Attention
to detail and a high level of accuracy is a must for this role
Prospects
There will be the opportunity for the right candidate to stay on with
the company and continue their role as receptionist. Progression could, in the
future, lead on to the role of Practice Manager.
Qualification / Standard : ST0070 Business administrator
Duration 18 Months