Patient Services Assistant - Part Time

About The Role

Where your work helps shape the healthcare of tomorrow

As part of the Ophthalmology Patient Services Team based in Rochdale, the job holder will provide a high quality administrative service to patients and colleagues across the patient pathway.

From accepting referrals to booking patients into the right appointments at the right time and ensuring all patient data is accurate to reception duties and answering patient queries, this role is varied and you will need to be able to learn fast, but you will be rewarded by quickly becoming part of a great team, helping make our service ever more slick and efficient and to ensure our patient experience is the best it can be.

The service provided may be face to face or via the telephone, with the job holder being courteous and professional at all times. The role demands great attention to detail and the ability to resolve queries at the first opportunity. Striving for excellence and a willingness to continuously improve to deliver the highest standards required to support the Ophthalmology service.

What you'll be doing

You'll act as first point of contact for patient enquiries and action accordingly whether via the telephone, in writing or face to face. Always aiming to resolve queries fully at the first opportunity.

With experience in accurate electronic record keeping and complaint resolution you'll work collaboratively with clinical and Patient Services staff to deliver the high standard of service required by our patients.

Working collaboratively with clinical and Patient Services staff to deliver the high standard of service required by our patients.

What we’ll look for in you