Patient Services Officer

Patient Services Officer: 

Venn Group has partnered with a large Healthcare Organisation in the Manchester area who is urgently in need of a fulltime Patient Services Officer. 

Key Duites: 

• To provide advise and support on how to raise a complaint 
• Reslove any complaints in a quick manner 
• To be able to go through the complaints process, when investigating the issue as well as lisaing with the Patient Services Manager 
• Arrange and attend both meetings and hearings, to also provide and create cases 
• Responsible for data entry- ensuring all information was updated 
• Maintain and update all recrods on the database
• To be able to manage a large amount of complaints in a professional manner 
• To be able to draft and send responses regarding complaints 
• To have Information Management Skills 

Please be aware this role is a fulltime roles, and experince with complaints within the NHS is required. 

If you would like to know more about this role, please contact Chloe Dunkley on , or on