Address
Form of work
SalaryJob Description
About the Service/Department
The Kensington, Chelsea & Westminster (KCW) Cove is a community-based crisis alternative service, provided by Hestia on behalf of Central and Northwest London NHS Foundation Trust, offering non-clinical support to individuals experiencing a crisis or mental distress. We provide a welcoming, safe and supportive space for individuals aged 16+ who reside in KCW and/or are registered with a GP in the borough.
About the role:
- To draw upon lived experience of mental health support needs and recovery to empathetically assist service users to move forward positively from crisis, where appropriate.
- Provide inspiration to individuals going through mental distress.
- Respond to the needs of individuals with sensitivity with regard to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.
- Support people with crisis Mental Health needs to manage their own health care, in accordance with their care plan with a view to preventing further crisis.
- Signpost customers to local community resources to address cultural/social barriers affecting their wellbeing.
- Link customers with specialist services for continuous support eg counselling, money management, substance misuse.
- Promote the rights of individuals by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.
- Promote and maintain effective communication with people in order to build positive working relationships with individuals, other team members, clinical colleagues, families and carers and other agencies.
About you:
- Knowledge of issues affecting those individuals with a range of mental health conditions including crisis management, how to communicate effectively with these individuals and how to support them with dignity and respect.
- Knowledge of relevant Mental Health legislation ie Care Program Approach (CPA) processes.
- Understanding of the principles of recovery as an ethos and a range of recovery approaches.
- Ability to work as part of a team, on own initiative and to oversee induction of new peer staff and volunteers.
- Ability to work with statutory services ie NHS at the front line
- Awareness of health and safety issues.
- Ability to work Monday to Sunday 14:00 -22:00pm including working bank holidays.
- Good IT skills that including a working knowledge of functions in MS Word, Outlook and the internet.
- Good literacy and numeracy skills, able to produce clear written correspondence in hard copy or email.
- Knowledge and understanding of safeguarding issues and ability to address them appropriately.
Please note that i f you are offered a role with Hestia, you will be issued a conditional offer based on satisfactory references and an Enhanced disclosure/DBS check.
Disability confident
Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.
Hestia positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. But we particularly welcome individuals from an ethnic minority background and those with disabilities to apply. As an organisation, we are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
