Pension Administrator

PENSION ADMINISTRATOR
Salary: up to £31k
Location: Leeds City Centre (Hybrid 3/2)
Hours: Mon-Fri (8am-5pm)

Keywords: Pension, Administrator, Financial Services, Customer Service, Regulatory Compliance

Our client, a leading investment platform in the UK, is seeking a dedicated and meticulous Pension Administrator to join their dynamic team. This role offers an attractive salary of up to £31k and is based in the vibrant city of Leeds. With over 25 years of experience in the industry, our client has built a robust reputation for resilience during market highs and lows. They offer a secure home for pensions, ISAs, and investments with a wide choice of over 40,000 UK and international investment options. As a Pension Administrator, you will play a crucial role in ensuring accurate adherence to departmental policies, procedures, and regulatory responsibilities.

* Join an award-winning investment platform with assets under administration approaching £55 billion.
* Play a pivotal role in providing outstanding customer service and maintaining regulatory compliance.
* Benefit from a simple, flat monthly fee structure and access to a wide range of investment options.

What you'll do:
As a Pension Administrator, you will be at the heart of our client's operations. Your primary responsibility will be to ensure the effective processing of tasks within the Pensions department. This includes but is not limited to Sipp referrals, data feeds, contributions, benefits, deceased cases, Pension Sharing Orders, PTA opening, PTA Valuations, PTA withdrawal, and day-to-day administration tasks. You will also build good relationships with both internal departments and external stakeholders while providing the highest quality service to customers.

* Provide exceptional customer service to meet the requirements of both internal and external customers.
* Ensure timely and accurate processing of all customer documents and returned queries.
* Adhere strictly to the regulations that apply to your area of work.
* Handle all departmental administration tasks with high accuracy.
* Escalate any unresolved issues to Senior Administrators with sufficient information for investigation.
* Continually challenge policy, processes, and procedures, recommending improvements where necessary.
* Be part of the departmental telephone query team supporting all queries and requests from internal customers.
* Maintain the organisation's first line of defence by adhering to business processes and procedures designed to meet regulatory standards.

What you bring:
The ideal candidate for this Pension Administrator role will bring advanced organisational skills coupled with a high level of accuracy. You will have excellent communication skills, both written and verbal, and the ability to build rapport with customers and third parties across all communication channels. Your advanced problem-solving skills will be crucial in this role, as well as your enthusiasm and willingness to learn new tasks. Flexibility is key, as you may need to move between different tasks and departments at short notice. The ability to work unsupervised is also essential.

* Advanced ability to work in an environment which requires high level of accuracy.
* Excellent organisational skills to manage daily tasks and meet strict deadlines.
* Strong communication skills (written and verbal) - ability to build rapport with customers across all communication channels.
* Advanced problem-solving skills.
* Enthusiasm and willingness to learn new tasks.
* Flexibility to move between different tasks and departments at short notice.
* Ability to work unsupervised.

What sets this company apart:
Our client is an award-winning investment platform that puts its customers in control of their financial future. With over 25 years of experience in the industry, they have seen market highs and lows and remained resilient throughout. They are now the UK's number one flat-fee investment platform, with assets under administration approaching £55 billion and over 400,000 customers. They offer a wide choice of over 40,000 UK and international investment options, including shares, funds, trusts and ETFs.

What's next:
Ready to take control of your career? Apply today!
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