People Management Officer

**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section when you click through to our prortal and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**

BENEFITS 

28 days holiday + Bank Holidays
Life Assurance x4 of basic salary
Income protection scheme
8% employer contribution pension scheme
Flexibility

JOB PURPOSE

This is a fantastic opportunity for a detail-orientated candidate to join the UK for UNHCR team. Since the launch of our Salesforce CRM in Spring 2021 the organisation has seen significant growth in staffing, income, and in the scope of our fundraising operation. This role will be key in ensuring we get the most out of our CRM and data processes. 

You will be the first-point of contact for supporting end users. As the primary interface between the users and Salesforce, this role involves providing timely and effective support, addressing user enquiries, and assisting with troubleshooting. You will also be responsible for delivering regular data tasks such as the provision of data, data cleansing, bulk updates, and import routines.

The Database Officer sits within the Data Team alongside the Data Analyst and Database Manager.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world. 

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. 

Nobody chooses to be a refugee, but we can all play a part in their protection and we want those who work with us to share our values and passion for the cause. 

DIVERSITY, EQUITY, INCLUSION AND BELONGING  

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.  

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.  

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible. 

Role Responsibilities   

·       Oversee the day-to-day administration of our fundraising CRM database; Salesforce.

·       Run diagnostics to monitor data quality and ensure data accuracy and consistency.

·       Serve as the primary point of contact for end users of Salesforce.

·       Run regular import routines using tools like Data Loader and Omatic Cloud.

·       Export and prepare data for fundraising postal appeals and similar projects where required.

·       Manage and merge duplicate records using the Plauti Duplicate Check application.

·       Support the Database Manager with staff training and maintaining documentation.

·       Support the Finance Team with income attribution and providing income reports.

·       Quality check data capture from third-parties, for example quality checking donation form scans processed by our fulfilment house.

·       Liaise with third-party data processors to ensure data accuracy and integrity.

·       Complete other tasks as outlined by the Database Manager.
 

The above list is not exhaustive and the post holder may be required to perform duties that are not detailed above. 

Personal Attributes and Experience 

Essential Experience

·       Experience working in a fundraising CRM

·       An understanding of data protection including the GDPR

·       Highly proficient use of Microsoft Office, especially Excel

·       Experience of accurately following technical guides 

·       Experience of mass data capture and entry

·       Mass uploads of data to a CRM system
 

 Essential Skills/Knowledge 

·       Excellent attention to detail

·       Excellent communication skills, being able to explain technical processes to non-technical colleagues 

·       Methodical approach to work

·       Quick learner; able to quickly pick up and understand new software/procedures

·       Problem-solving; able to identify, troubleshoot, and resolve problems

·       Able to juggle multiple tasks and work to tight deadlines 
 

Desirable Skills/Experience (not compulsory) 

·       Experience working in Salesforce

·       Experience of delivering data selections

·       Worked in a fundraising team

·       Demonstrable interest in or higher education/similar study on international development/humanitarian issues 
 

WHY JOIN UNITED KINGDOM FOR UNHCR?  

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.  

What else? 

Wellbeing  

·       28 days’ leave per annum plus bank holidays.

·       Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.  

·       Access to a mental health app, providing personalised mental wellbeing support. 

·       Access to 1000s of perks with discounts on everyday purchases. 

·       Office wellness perks. 

·       Discount on gym memberships.  

·       Hybrid and Flexible Working. 

·       Staff socials. 

Financial  

·       Pension scheme with an employer contribution of 8%. 

·       Non-contributory group life assurance scheme (four times annual salary). 

·       Non-contributory Income protection scheme. 

·       One-off contribution towards homeworking set up. 

·       Enhanced maternity, paternity, shared parental, and adoption pay. 

·       Enhanced sick pay scheme.  

Development  

·       Comprehensive training and continuing development opportunities. 

·       Individual training budget. 

·       Access for LinkedIn Learning platform. 

HOW TO APPLY 

If you have the relevant skills and the passion to use them to support refugees, please apply using the following link:  

Closing date: 28/01/2024

Interviews date: Week commencing 05/02/2024

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address which can be found when you click through to our vacancy portal . We will make every effort to respond to your request for assistance as soon as possible.