Performance and Insights Analyst

Performance and Insights Analyst – Customer Service Centre

One Strawberry Lane, Newcastle upon Tyne

Permanent Full Time (37.5 hpw Monday to Friday)

Salary circa £28,000 pa, with great benefits including Health Cash Plan

Home a place where you belong…

Supporting our Customer Service Centre, you will deliver a brilliant customer experience by enhancing the reporting capabilities to deliver impactful data and Insights on our performance.

You will also ensure the right balance between resourcing needs and the wellbeing of our colleagues through effective, short- and long-term resource planning. Producing schedules that will allow us to meet the needs of our customers but also creating a great work life balance for our advisors.

Typical day as a Performance and Insights Analyst

• Develop and maintain regular and ad-hoc reports, in a timely and accurate manner, using appropriate reporting tools and software.


• Design visually appealing dashboards and interactive visualisations to effectively communicate complex information in a clear and understandable manner.


• Translating and transitioning existing MI suites onto business accepted BI Tools to establish standardised reporting across multiple platforms.


• Provide actionable insights and recommendations based on data analysis to drive operational improvements and strategic decision-making.


• Identify areas for process improvement and optimisation in data collection, analysis, and reporting.

When you join, you’ll discover that it’s our brilliant people and culture that make a difference. We are one of the top 10 Great Place to Work in the UK!

You have

• Proficiency in data analysis tools and software.


• Solid understanding of data visualisation techniques and best practices.


• Excellent attention to detail with a focus on accuracy and quality.


• Strong communication and presentation skills across all mediums and can tailor information to their audience.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills, and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home.

Job details

• Flexible working hours


• This is a hybrid role, and you’ll spend 2 days in the office, 3 days working at home.


• Full time role working Monday to Friday

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank holidays and a me day to take off for whatever you fancy) increasing to 39 days. You can also buy 5 more and take time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.


• Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.


• Generous pension scheme with life insurance of 3x salary


• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Performance and Insights Analyst Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme