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Form of workSome careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
The Personal Banking Specialist Team is at the forefront of customer service, being the first HSBC team to serve customers across our 3 main front line channels. The team are pushing the boundaries in providing seamless service to our customers across these channels, whilst offering you increased flexibility, enhanced benefits and the opportunity to work across the wider business increasing your network. This role provides a unique stepping stone into the future of your HSBC career and we are currently expanding the team to new locations! If you have a passion for providing excellent customer service, thrive in an evolving environment and love the idea of working in different and unique ways then apply to join this innovative team and take the next step in your career.
As a Personal Banking Specialist, you will provide our customers with an outstanding service we can all be proud of. You will be part of an innovative new team that responds to customer demand including, Branch, Inbound Telephony and Digital Chat to support our customers through the communication channel of their choice. You will be working in a fast-paced environment with a number of different customers and colleagues across multiple locations in your region and you will be able to make decisions that ensure the relevant solutions are found that meet the needs of the customer.
Within this role you will:
• Be the first point of contact for Customers handling a diverse range of inbound queries across several frontline channels.
• Deliver best in industry quality and service across all customer channels, demonstrate excellent communication skills to engage in effective conversations, build strong connections and show empathy to customers.
• Maintain and deliver adherence to all relevant controls across all channels of Distribution.
• Take ownership of your own development and work with your line manager to ensure you can confidently support customers to a high standard.
• Support our strategy around customer education and the promotion of digital services via all customer contact points. Drive enhanced customer experiences through the Digital Service Model and promotes the use of new emerging channels.
