Personal Injury Negotiator

Personal Injury Negotiator

Job Type: Full Time, Permanent

Location: Haywards Heath, Manchester

Salary: £27,000 - £30,000 DOE per annum + Benefits

Hours: 4 days work from home and just 1 day in the office (after 3 months probation period - subject to your performance)

The Role

Our client are an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Do you have third-party Injury claims experience, a logical thinker and keen to progress your career in a dynamic and fast growing insurer? Enjoy negotiating and managing a claim to a conclusion with strong knowledge of relevant legal jurisdictional rules and protocols?

Well look no further! We’re on the lookout for a skilled Personal Injury Negotiator to join our clients growing organisation in either Salford Quays, Manchester or Haywards Heath, West Sussex

It’s all about being assertive, playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution, you’ll be an expert in your field showing empathy and building strong working relationships.

Key Responsibilities

• Proven motor claims experience working within a bodily injury claims environment gained from a motor insurer
• Experience of handling Personal Injury claims including indemnity validation, accurate reserve setting, liability resolution, quantum assessment and settlement techniques
• Experience handling claims within the OIC (Official Injury Claims) Portal or similar (Desirable)
• Experience of handling third party Injury claims liaising effectively with different claimant representatives (KYO/ Non KYO)
• Proficient knowledge of liability assessment
• Knowledge of regulatory framework relating to Motor Claims and principles of English Law
• Previous knowledge of FCA requirements (including TCF)
• Conversant with all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)

Skills and Qualifications

• Investigative mindset: Our clients Personal Injury cases will involve gathering facts, studying legal documents, and conducting detailed investigations. Being adept at research helps build a solid claims case.
• Excellent Communication: As a Personal Injury specialist, you’ll interact with clients, insurance companies, and Claimant solicitors. Effective communication is essential for conveying information clearly.
• Analytical: You’ll need to analyse complex situations, assess evidence, and make informed decisions. An analytical approach helps in evaluating complex PI claims.
• Negotiation: Negotiating settlements with insurance companies or other parties is a common aspect of Personal Injury work. Being a skilled negotiator is key.
• Deadline driven: Timeliness is essential in legal matters. Personal injury specialists must manage deadlines for filing documents, responding to inquiries, and meeting requirements of a claim.
• Thorough and effective communication skills, both verbal and written
• Strong Negotiation and influencing skills
• Excellent time management and organisation skills
• Good assertive skills
• Auditing and coaching skills
• Ability to act as a mentor/develop other and detect training needs.
• Ability to identify areas of business improvement.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website where you can complete your application.