Personal Injury Specialist

Personal Injury Specialist

Job Type: Full Time, Permanent

Location: Haywards Heath, Manchester

Salary: £32,000 - £35,000 DOE per annum + Benefits

Hours: 4 days work from home and just 1 day in the office (after 3 months probation period - subject to your performance)

The Role

Our client are an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Are you a specialist in the field of handling complex Personal Injury claims? Perhaps you have also settled Scottish and Irish claims to enhance your expertise and knowledge? Looking for the next step up?

Well look no further! We’re on the lookout for a skilled and experienced Personal Injury Specialist to join our clients growing organisation in either Salford Quays, Manchester or Haywards Heath, West Sussex.

It’s all about being assertive, playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution, you’ll be an expert in your field showing empathy and building strong working relationships.

Key Responsibilities

• Own and manage a portfolio, of moderately complex Personal Injury, third party motor claims and associated damage claims, as defined below; within own agreed authority levels of up to £55,000:
• Vulnerable Road User Claims; Pedestrians, motor cyclists, bicycles
• Specific KYO Claimant solicitors
• Initial fraud concern cases, if not retained by Fraud, e.g., LVI
• Moderate bodily injury claims and psychological trauma
• Claims managed within the Personal Injury Claims Portals
• Scottish & Northern Ireland Jurisdiction Claims
• Manage and negotiate (a small caseload) of development files outside own authority limit on strict referral to Senior Personal injury Specialists
• Ensure all files are reserved accurately and liability is agreed within existing case law and accident circumstances
• Responsible for ensuring the reserves fully reflect the level of damages on each file
• Process and authorise claim payments as required within personal authorities
• Effectively negotiate with customers, suppliers, and all relevant Third-Party representatives
• Proactive management, assessment and sign off all litigation including tracking trends and identifying process improvements
• Ensure any bodily injury claims which exceed the large loss criteria are reviewed and promptly reported to our Large Loss team
• Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead
• Identify and champion potential fraudulent claims and participates in internal audit activity
• Act as a mentor, buddy and referral point to our Personal Injury Handlers
• Assist colleagues with new starter training
• Develop and maintain effective relationships with colleagues and business partners
• Carry out duties, activities and tasks as directed within the Customer and Operations pillar
• Ensure compliance with Company Policies, Values and guidelines at all times

Skills and Qualifications

• Investigative mindset: Our clients Personal Injury cases will involve gathering facts, studying legal documents, and conducting detailed investigations. Being adept at research helps build a solid claims case.
• Excellent Communication: As a Personal Injury Specialist, you’ll interact with clients, insurance companies, and Claimant solicitors. Effective communication is essential for conveying information clearly.
• Analytical: You’ll need to analyse complex situations, assess evidence, and make informed decisions. An analytical approach helps in evaluating complex PI claims.
• Negotiation: Negotiating settlements with insurance companies or other parties is a common aspect of Personal Injury work. Being a skilled negotiator is key.
• Deadline driven: Timeliness is essential in legal matters. Personal Injury Specialists must manage deadlines for filing documents, responding to inquiries, and meeting requirements of a claim.
• Thorough and effective communication skills, both verbal and written
• Strong Negotiation and influencing skills
• Excellent time management and organisation skills
• Good assertive skills
• Auditing and coaching skills
• Ability to act as a mentor/develop other and detect training needs.
• Ability to identify areas of business improvement.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website where you can complete your application.