Company

SelfridgesSee more

addressAddressLondon, England
CategoryAdministrative

Job description

Job Introduction

Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of the business to take Personal Shopping to the next level? Looking for a company that wants to help further your career in Retail as well as provide you with an exciting, inspiring and fun place to work?

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!
As a Personal Shopping Assistant, you will do more than just offer a luxury shopping experience. Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the front of house team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department and supporting the Personal Shopper associates with admin assistance.

As a Personal Shopping Assistant, you will:

  • You will be expected through living our Selfridges Values to deliver extraordinary customer experiences with the aim to overachieve sales plans
  • Build and manage relationships with our clients ensuring to get the best from everyone you deal with
  • Support the Personal Shopper along with the rest of the team, assuring smooth preparation, administration, and aftercare of our client appointments whether physical, virtual, or remote
  • Assist with appointments from set up to clearing away
  • Demonstrate strong organisational skills, communication skills, flexibility, brand knowledge and passion for luxury products and service
  • Process orders, pre-orders and reservations of product where required
  • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your product knowledge and ability to support the shoppers in creating a memorable experience for all our clients
  • Have a high calibre of personal flair and style and you will have a genuine passion for service inside and out with a natural interest to discover and explore more about the brands we work with in store
  • Have great attention to detail, be agile, a quick thinker and versatile in order to deal with clients from all walks of life as well as build strong working relationships with different stakeholders and brand partners
  • Support the Personal Shopper to manage all customer correspondence, whether it be through social channels, messaging or calls and ensure all customer requests are dealt with quickly and efficiently
  • Experience in designing and creating Instagram content that delights and educated the follower

A Bit About You

How you’ll do it… you will be:

  • Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience
  • A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role
  • A self-starter. Motivated, driven and self-sufficient in everything you do
  • Detail orientated. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers
  • Extremely organized. You will be a strong multi-tasker with a positive and ‘can do’ attitude
  • Well informed. You are aware of store events services that may appeal to the Personal Shopping clients
  • An excellent time-keeper. Manage your own time along with others to ensure smooth running and efficiency of the Personal Shopping department
  • A great communicator. You will adapt your style and service to suit customer needs and preference. Genuinely connecting with your customers while guiding them on the services and support that best suit their needs
  • Known to be a sales and service expert alongside being a well written and polished communicator via email
  • An example of our values, a trusted and respected colleague


This guide represents a summary of the
role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

Refer code: 3333708. Selfridges - The previous day - 2024-05-15 01:27

Selfridges

London, England
Popular Personal Assistant jobs in top cities

Share jobs with friends

Related jobs

Personal Shopping Assistant

Personal Assistant

Fame Recruitment Consultants Ltd

£35,000 - £40,000 per annum

London, England

2 hours ago - seen

Personal Assistant - investment bank

C & C Search

£38000 - £44000 per annum + bonus, perks, holiday, development

London, Greater London

2 days ago - seen

Personal Assistant

Simply 360 Search Ltd

£40,000 - £45,000 per annum

London, England

2 days ago - seen

Legal Personal Assistant Legal PA

Morgan Spencer

£20.00 per hour

London, England

2 days ago - seen

Personal Assistant - Digital Markets Unit

Cma

£29,550 - £31,825 per annum

London, England

2 days ago - seen

Personal Assistant

Lr Legal Recruitment

£45,000 per annum

London, England

2 days ago - seen

Personal Assistant for Private Family, Central London, up to £60k gpa

Silver And Bow

competitive salary of £60k gpa depending on experience

London, England

2 days ago - seen

Personal Assistant Secretary

Reed Business Support

£26,000 - £30,000 per annum, inc benefits

London, England

2 days ago - seen

Personal Assistant to SLT

Ribbons And Reeves Limited

£30,000 Annual

London, England

2 days ago - seen

Team Assistant / Personal Assistant

Jenrick Commercial

Competitive

London, England

2 days ago - seen

Personal Assistant

Oriel Partners Limited

£18 - £25/hour

London, Greater London

2 days ago - seen

Executive Personal Assistant for UHNW Partners

Leaman Consulting Limited

£75000 - £80000 per annum + + Benefits and discretionary bonus

London, Greater London

2 days ago - seen

Temporary Personal Assistant

Page Personnel Secretarial

£15 - £18 per hour + Hybrid Working Model

London, Greater London

2 days ago - seen

Personal Assistant to CEO in Media

Attic Recruitment Limited

£40,000

London, Greater London

2 days ago - seen

Personal Assistant Secretary

Reed

£26,000 - £30,000 Annual

London, England

3 days ago - seen

German speaking Personal Assistant

Language Matters

£52,000 Annual

London, England

3 days ago - seen

Personal Assistant to MD

Halcyon Partners Limited

£35,000 - £42,000 + BONUS + BENEFITS

London, Greater London

6 days ago - seen

Personal Assistant - MAYFAIR - HYBRID

Attic Recruitment Limited

£40-45K plus bens

London, Greater London

6 days ago - seen