Picking And Packing/ Customer Service

Job description

Responsibilities:
- Provide exceptional Customer service to clients via phone, email, and chat
- Assist customers with inquiries, requests, and complaints in a professional and timely manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to resolve customer issues and ensure customer satisfaction
- Stay up-to-date with product knowledge to effectively address customer inquiries
- Process orders, returns, and exchanges according to company policies and procedures
- Provide product recommendations and assist customers with finding the right solutions for their needs

Requirements:
- High school diploma or equivalent
- Previous experience in a Customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills and familiarity with CRM software
- Ability to work independently as well as part of a team

We offer competitive pay, comprehensive training, and opportunities for career growth. If you are passionate about providing excellent Customer service and enjoy working in a dynamic team environment, we would love to hear from you. Apply now!

Job Types: Full-time, Part-time, Permanent

Salary: £10.42-£10.65 per hour

Schedule:

• 8 hour shift
• Every weekend
• Weekend availability
• Weekends only

Ability to commute/relocate:

• Windsor: reliably commute or plan to relocate before starting work (required)

Experience:

• Warehouse experience: 1 year (preferred)

Licence/Certification:sponsibilities:
- Pack items into designated containers or boxes according to company standards
- Ensure that items are properly labeled and sealed
- Inspect products for any defects or damages before packing
- Maintain a clean and organized work area
- Follow all safety protocols and guidelines

Requirements:
- High school diploma or equivalent
- Previous experience in packing or warehouse environment preferred, but not required
- Ability to work in a fast-paced environment and meet production goals
- Attention to detail and accuracy in packing items
- Strong communication skills and ability to work well in a team
- Physical stamina to stand, lift, and move items for extended periods of time

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the job duties and requirements as necessary.

Job Types: Permanent, Part-time, Full-time

Expected hours: No less than 20 per week

Benefits:

• Company pension

Ability to commute/relocate:

• Windsor: reliably commute or plan to relocate before starting work (required)

Experience:

• Warehouse experience: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In personal Customer service by promptly and accurately responding to customer inquiries and resolving issues
- Maintain a high level of professionalism and empathy when interacting with customers
- Process customer orders, returns, and exchanges in a timely manner
- Collaborate with other departments to ensure customer satisfaction and timely resolution of customer concerns
- Keep accurate records of customer interactions and transactions
- Stay up-to-date on product knowledge to effectively assist customers
- Identify opportunities for process improvement and provide feedback to management

Skills:
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry and order processing
- Proficient in using Customer service software, CRM systems, and Microsoft Office Suite
- Ability to work independently as well as part of a team
- Strong interpersonal skills and ability to build rapport with customers

Please note that this is not an exhaustive list of responsibilities and skills. Other duties may be assigned as needed.

Job Types: Full-time, Part-time, Permanent

Pay: £10.42-£10.65 per hour

Expected hours: 40 per week

Experience:

• Warehouse experience: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: March 24