Office Administrator/Telesales Representative
An exciting opportunity has arisen for an experienced Office Administrator/Telesales Representative to join a leading organisation based in Belfast.
This is a Full-Time, Permanent Position.
Working hours: Monday – Friday 8am-5pm
Salary: £24,000 - £25,000
Job Role:
You will be responsible for engaging with potential customers.
Essential Criteria:
- Current/recent experience of working in a customer service role involving administrative tasks.
- IT proficient with the use and knowledge of using Microsoft Office and navigating Google Maps.
- Strong geographical knowledge of Northern Ireland with the ability to route/plan vehicles for collections in an efficient manner.
- Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
- Ability to manage and prioritise a busy workload with a high level of accuracy and attention to detail.
- Ability to work on your own initiative as well as part of a team.
Main Duties and Responsibilities:
- Dealing regularly with enquiries via an online portal, prioritising and assigning jobs to a team of driving personnel via the most efficient route.
- Providing support to customers who engage through the online portal and responding to customer telephone enquiries on a daily basis.
- Liaising directly with customers regarding vehicle collections and costings.
- Track and document calls and keep records up to date.
- Prepare the necessary transport and associated documentation for the service provided.
- Processing customer payments.
- Communicate clearly with relevant colleagues regarding the collections.
- Optimising route scheduling to maximise sales and efficiencies.
- Any other duties as associated with office administration.