Planner/Scheduler

Our client is a thriving business on a huge growth trajectory which will see company turnover double to more than £1bn within the next 5 years.

If you are a customer-focused, solutions-driven Planner / Scheduler with a property / construction background, now is a fantastic time to join this ambitious and entrepreneurial business.

The Responsive Repairs division works alongside housing associations and local authorities up and down the country to provide essential maintenance services for residents in their properties - from repairing woodwork or faulty electrics to fixing taps or boilers - our teams are on hand to ensure we're delivering a prompt and efficient service.

The role of Planner / Scheduler is an essential part of the team - your role coordinates our mobile workforce to ensure jobs are booked with the relevant tradesperson in a timely manner and that the company is delivering excellent customer service to residents and leaseholders.

This will include:

• Being the first point of contact for all tenants regarding any repair issues to their property or defects to the block
• Diagnosing repairs accurately
• Booking repair issues and appointments on the in-house system
• Liaising with engineers ensuring that they have all the relevant information and materials to successfully carry out the repair
• Liaising with customers to advise of appointments or delays and updates on follow-on works
• Planning / scheduling of work for both operative and sub-contractors as well as daily emergency work

Criteria:

• This position requires somebody with excellent organisation skills
• Ability to work in a fast-paced, often pressurised environment.
• Ideally have prior experience as a Planner / Scheduler for a main contractor
• Excellent communication skills, able to liaise effectively at all levels and build up good working relationship with customers
• A genuine interest in helping customers at all levels
• Good observation skills, with attention to detail, calm and professional approach
• Ability to work equally well alone using initiative or effectively as part of a team
• Ability to work to tight timelines with good decision-making skills
• IT Literate - good knowledge of Microsoft applications