Planning And Admin Manager- Repairs

Planning and Admin Manager- Repairs
Haringey
£30 Per Hour
I am recruiting for a local authority who is looking for someone to provide leadership and direction to the scheduling team comprising of Works Coordinators and Team Leaders.
To be Responsible for the management of the scheduling diary and providing oversight and analysis regarding performance including repairs demand and operational delivery in line with company procedures and policies.
Main Responsibilities
Fully accountable for the day-to-day management and development of the Works Coordination, administration and team leaders within the team by setting, reviewing, monitoring and improving the targets and quality control, thereby ensuring that business objectives around operative diary management are met. Ensuring the day-to-day operation runs efficiently, productive and cost effective whilst safe and is legally compliant.
Deliver a consistently high level of customer service for the Council residents and stakeholders and increased levels of customer satisfaction through case reviews and quality monitoring; managing resources effectively and ensuring customer expectations are consistently met.
Develop and maintain relationships with internal and external stakeholders in order to support our residents whilst improving interdepartmental procedures to improve the overall customer experience and implementation of service improvements.
To lead, manage, engage and motivate the administration and works coordination team to ensure that there is a culture of high performance, strong engagement and management and a commitment to continual improvement effectively and proactively and maximising customer satisfaction.
Establish and implement effective working arrangements and practices to ensure a consistent level of service delivery in line with the Haringey Repairs Service business plan and objectives