Planning And Admin Manager

Planning and Admin Manager

Are you a highly organized and detail-oriented professional with a passion for coordinating repair projects? We are currently seeking a skilled Planning and Admin Manager to oversee and streamline our repairs department. If you possess strong organizational skills, effective communication, and a proven track record in project management, we want you to join our team.

£22.50 - £24.50 per hour PAYE.

Main Duties:

• Fully accountable for the day-to-day management and development of the Works Coordination, administration and team leaders within the team by setting, reviewing, monitoring and improving the targets and quality control, thereby ensuring that business objectives around operative diary management are met. Ensuring the day-to-day operation runs efficiently, productive and cost effective whilst safe and is legally compliant.
• Deliver a consistently high level of customer service for Haringey Council residents and stakeholders and increased levels of customer satisfaction through case reviews and quality monitoring; managing resources effectively and ensuring customer expectations are consistently met
• Develop and maintain relationships with internal and external stakeholders in order to support our residents whilst improving interdepartmental procedures to improve the overall customer experience and implementation of service improvements.
• To lead, manage, engage and motivate the administration and works coordination team to ensure that there is a culture of high performance, strong engagement and management and a commitment to continual improvement effectively and proactively and maximising customer satisfaction.
• Establish and implement effective working arrangements and practices to ensure a consistent level of service delivery in line with the Haringey Repairs Service business plan and objectives.
• Maintaining clear and coherent reports that are updated daily and made available to the wider business around all aspects of planning team performance and productivity.
• Investigate, own and respond to all complaints and escalations ensuring that timescales are met, lessons learnt identified and implemented and working with other teams to make sure that complaints and escalations are handled effectively within the team at the appropriate levels.
• Evaluate and provide statistical analysis and trend evaluation of the work undertaken by the workforce to support the delivery of an effective and efficient repairs delivery service, making recommendations to improve the service as appropriate liaising with operational managers and heads of service where relevant to improve delivery.
• Train, support and develop staff including regular briefings on work and safety matters, new policies, planning processes and inductions. Ensure that regular and appropriate training is undertaken
• Manage the workflow of the team to ensure that a responsive and effective repairs service is provided to high quality standards, all response times and KPIs are met, all service failures are managed in a timely and professional manner and all processes, procedures and service levels are adhered to.
• Provide advice and support with repairs problems, liaising with the operational teams and sub-contractors and escalate issues to the Head of Repairs where required.
• Supporting operational performance by ensuring down time of workforce is kept to a minimum and productivity is maximised whilst allowing for any adjustments in the day to accommodate emergency works.
• Manage and monitor the updating of systems/records to ensure that information/data is kept up to date and accurate and provide information to attend and present at contractor meetings ensuring records are up to date.
• Ensure daily housekeeping is undertaken around job management and completions along with jobs going into jeopardy. Including maintaining an audit trail within the team for disrepair claims, investigations, and service improvement data.
• Manage and maintain Customer service protocols, ensuring all residents are contacted to arrange appointments for their repairs in compliance with GDPR regulations.

Skills/Knowledge/Experience:

• Experience of Managing a large Planning and Administration team, including setting team and individual targets and achieving a high level of performance in delivering a repairs service, taking remedial action where targets are not met.
• Ability to analyse and interpret performance information, data/ statistics and trends to develop strategies, problem solve to effect improvements, forward plan and mitigate risks
• Experience with working with mobile workforce management systems and effective management of resources including Planning and managing job demand.
• Experience of working in the Social Housing sector
• Experience in working in a customer contact centre environment
• Working knowledge of repairs and maintenance along with good practice within a social housing property services environment.
• Ability to write clear letters, processes and procedures in relation to workforce management, planning, customer and operational services.
• Ability to provide a high standard of customer service to residents in and embed this ethos within the Planning and Administration team.
• Have a general knowledge/overview of the built environment
• Proven track record of building and managing effective relationships with stakeholders and colleagues.
• Ability to deal with a range of difficult and complex problems and resolve these to the resident's satisfaction, exploring alternative options to resolve the problem.

We encourage any interested candidates to apply directly now for our Planning and Admin Manager - Repairs role, or call us on .