Planning And Admin Manager

Monday-Friday
8am-4;30pm
Temporary contract
24.53per hour PAYE
Must have previous experience within repairs

Main Responsibilities:

• Fully accountable for the day-to-day management and development of the Works Coordination, administration and team leaders within the team by setting, reviewing, monitoring and improving the targets and quality control, thereby ensuring that business objectives around operative diary management are met. Ensuring the day-to-day operation runs efficiently, productive and cost effective whilst safe and is legally compliant.
• Develop and maintain relationships with internal and external stakeholders in order to support our residents whilst improving interdepartmental procedures to improve the overall customer experience and implementation of service improvements.
• To lead, manage, engage and motivate the administration and works coordination team to ensure that there is a culture of high performance, strong engagement and management and a commitment to continual improvement effectively and proactively and maximising customer satisfaction.
• Maintaining clear and coherent reports that are updated daily and made available to the wider business around all aspects of planning team performance and productivity.
• Investigate, own and respond to all complaints and escalations ensuring that timescales are met, lessons learnt identified and implemented and working with other teams to make sure that complaints and escalations are handled effectively within the team at the appropriate levels.