Planning Coordinator

Planning Coordinator

Hybrid working - 2 days working from home

Monday to Friday - 37.5 hours a week

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

About our business

We have a compelling vision to become one of the largest fire safety businesses in the UK. By bringing together our successful businesses and pooling our individual strengths we will build a business with an enviable service and product offering for both our existing and new customers. We will make JLA Fire an exciting place to be.

Role overview

The Planner/Dispatcher manages all works that come from the inbound contact and sales teams. They plan work for engineers to complete, both real time when a fault is identified and future planned for preventative maintenance works and/or installations.

It is important that the Planner/Dispatcher plans work to meet customer contract obligations, while ensuring that work is planned with maximum efficiency and that they get maximum value from the business.

The Planner/Dispatcher will collaborate regularly with colleagues within Service Delivery teams around the UK to ensure works are completed and invoiced on time. They will also work with the field, they are the first point of contact for engineers and support the Regional Leads to plan labour availability and report on performance.

Key tasks

Call/ Email Handling

Taking inbound and making outbound communication with engineers and handling queries relating to jobs from a planning perspective

Making outbound communication to customers to plan works in with them

Managing emails in a timely and effective manner

Works in Progress Activity

Reviews, actions and updates the business on the progress of customer works, including:

Ensuring all jobs to be planned/allocated are progressed within SLA

Ensuring that jobs are progressed by engineers within the operating system when they have been physically completed

Ensure that are jobs are planned to be productive in terms of travelling time and time on site

Field Management

Works with engineers daily through phone/meetings to ensure diaries are full and works are planned effectively

Works with Regional leads to plan month ahead and previous performance

Share KPI reporting to service delivery management and regional leads to show performance

Knowledge and Skills

Proficient level of computer skills

Excellent customer service skills

Good knowledge of the English language, both written and verbal

Good geographical knowledge

Experience working in a Fire business

Commercial knowledge/understanding

Experience

Experience of working in a customer facing role

Experience planning/scheduling works in a fast paced environment

Experience of working in time critical roles and the ability to multi task

Experience planning/dispatching in Fire business

Personal qualities

Excellent communication skills

Good attention to detail

Ability to multi task and self-prioritise

Good time management skills

Ability to interact with other departments and regions within JLA

Strong problem solving skills

Job Type: Full-time

Salary: £22,790.00-£28,090.00 per year

Benefits:

• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Sowerby Bridge: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Sowerby Bridge