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SalaryPushing boundaries for a sustainable future
Can clean-energy tech change the world? We say yes. Here’s why. The way we heat our homes today is responsible for 15% of all of Europe’s CO2 emissions. Switching to sustainable, clean energy solutions is the easiest and most impactful way households can play their part in net zero.
We are a next-generation home energy champion. We passionately believe that creating smart, sustainable homes is our way to make a positive impact in the world. Clean-energy tech is purposeful work. Urgent work. We’d love you to do it with us.
About the role
Working 5 days a week from our brand new hub in Oxfordshire, you'll lead a team of Planning Agents and Customer Service Agents to ensure that Aira is able to complete world class Air Source Heat Pump installations throughout the region.
This role includes responsibility for ensuring customer demand is met through optimum resource utilisation, as well as ensuring that data quality is upheld across multiple platforms.
You, and your team will collaborate closely with all functions in your region, ensuring overall hub performance and exceptional customer service.
This is an exciting and dynamic opportunity at Europe's most ambitious heating company. As a thriving start-up, your role promises diversity, ensuring each day brings new challenges and innovations. Here's your chance to pioneer the future of domestic heating in the UK and beyond, with ample room for advancement as we expand, paving the way for the creation of 8000 green jobs
Responsibilities for the role include:
- Implement and enforce safe working practices within your team.
- Closely monitor and ensure efficient utilization of the technicians and surveyors.
- Monitor performance, identify areas for improvements, and take responsibility for implementing corrective actions.
- Support and empower your team to independently manage planning operations.
- Define working practices which champion both customer satisfaction, and AIRA working principles.
- Manage and coach your team in the AIRA Operating Model.
- Responsible for hiring, development, performance management, and day-to-day management and administration of your team.
- Prepare and analyse reports, providing regular updates to the Head of Region.
What we would like you to have;
- Proven experience in effective planning and resource management, preferably in a similar industry.
- Strong leadership skills with the ability to empower and support team members.
- Analytical mindset with the ability to monitor performance metrics and implement improvements.
- Strong computer skills, including experience with excel, and Familiarity with data management systems.
- Excellent communication and collaboration skills.
- Understanding of customer satisfaction principles and commitment to delivering excellent service.
- Experience in hiring, developing, and managing teams, including performance management.
What we offer
- £45,000 Salary
- 25 days annual leave + Bank Holidays
- Health Cash Plan
- Reward Gateway (Employee Discounts)
- Opportunity to work In a dynamic and supportive team environment.
- Career growth and advancement opportunities within the company.
At Aira, We’re not just champions of next-generation energy, we’re champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet.
