Player Support

Experis are delighted to be working with one of the best studios in gaming - they have been round for over 30 years and have shipped over 30 different titles, with many people having grown up playing their games!
They are on the lookout for a Player Support Specialist to come and work on their latest AAA game, working on helping customers with different problems, providing effective and compassionate solutions

Overview of the contract details:

• £30,000 Salary equivalent per annum
• Flexible start dates
• Remote
• 28 days holiday per annum

Overview of the day to day:

• Assist in the day-to-day operations of the CS team, communicating effectively with players, and internal/external teams
• Answer support tickets, whilst balancing the needs of players and peers, creating technical bug reports to assist the development team investigate new issues and identifying and escalating patterns of more widespread issues
• Troubleshoot and provide technical support where relevant
• Create and update training and gameplay documentation

Things they are looking for:

• Excellent written/verbal communication skills
• Logical troubleshooter
• Technical support or customer service/moderation experience
• Strong interest in PC and/or console gaming (preferably Microsoft Xbox or Sony Playstation)
• Understanding of online customer service operations
• Previous experience of services or online multiplayer titles is beneficial, as is having worked closely with a cross-discipline development teams

If this role is of interest, please apply with your latest CV for an immediate review