Policy Rent & Service Charge Administrator

Job Title: Policy Rent & Service Charge AdministratorContract Type: Permanent Salary: £23,443.98 (£25,805.85 is achieved after 12 months successful performance in the role)Working Hours: 35 hours per week.Working Pattern: Hybrid Location: Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Policy Rent & Service Charge Administrator.In this role you will be supporting the Group Policy - Rent and Service Charge function in administering its policies and procedures. Support with the accurate formulation of rent and Service Charges for all customer types and the maintenance of associated calculators.You will Provide a customer focussed Policy service on Rent and Service Charge, delivering support to finance and operational colleagues regarding rent and Service Charge matters including associated business rules and formulae. About youWe are looking for someone who has:

• the confidence to communicate with a wide range of people, both internally and externally.
• Excellent attention to detail with the ability to work under pressure, delivering to strict deadlines.
• Uses balanced, evidence approach to support decision making, as required
• Customer focused, communicates clearly, concisely and articulately, both verbal and written, showing the ability to meet the needs of a varied customer base.
• Understands how to prioritise work and does so effectively, understands how the urgency, importance and complexity of tasks interact to create priority and acts on this.

Why Riverside?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.