Practice Manager

Are you an experienced Practice Manager looking for a new challenge? Do you thrive working within the professional services sector? If so, this role may be for you!

GRG are pleased to be partnering with a professional services organisation as their seek a driven and motivated Practice Manager to join their Birmingham City Centre office. As the Practice Manager, you will be responsible for ensuring the smooth running of the practice, managing a team and ensuring that all processes and procedures are adhered to. This role involves a variety of administrative, clerical, and support tasks to ensure the smooth operation of legal matters.

• Diary Management
• Client and Stakeholder Liaison:Handle telephone enquiries, book briefs, instructions
• Ensure all briefs, instructions, and additional papers aligned with company policies
• Correctly process additional information received via email, telephone, or letter.
• Accurately create records; marking all confidential and sensitive materials appropriately
• Attendance to listing hearings
• Negotiation and billing of fees and ensure that all appropriate documentation is filed.
• Work-flow and Document Management: obtaining paperwork promptly, working closely with credit control team to assist with timely fee collections
• Assist other team members, covering leave and sickness as required.
• Complaint Handling and Client Care; directing all complaints to Head of Business & Administration
• Direct all complaints to the Head of Business and Administration.

Skills and Attributes:

• Previous experience in a similar role within the professional services industry, legal sector.
• Familiarity with legal terminology and processes.
• Knowledge of regulations pertaining to legal aid and fee assessments.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills; polite and sympathetic demeanour
• Highly professional
• Proficiency in relevant software and case management systems.
• Strong leadership and management skills
• Honest & Trustworthy; act with discretion
• Dependable and adopt an approach of delivery to your commitments
• Analytical ability; assessing situations and making decisions in a fair and consistent manner.
• Ability to work under pressure and to tight deadlines; ability to anticipate to align to objectives.
• High level of attention to detail and accuracy
• An innovative approach; flexible to contribute to new improved ways of working and best practices.

Alongside a competitive salary, you will have the opportunity to work with an inclusive team, and provide vital clerical support to allow the Barristers to focus on their legal responsibilities.

GLEETO

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