Practice Manager Box Surgery

An exciting opportunity to join a well-established, forward-thinking, friendly, dynamic practice based in the beautiful location of Box, Wiltshire. With just under 8,000 patients at Box Surgery this is a unique opportunity to work for a high-performing practice that places an emphasis on patient care.

We are looking for a proactive manager with a proven track record in strategic leadership, finance, HR and operational management ideally from a primary care setting.

As Practice Manager you will play a pivotal role in overseeing the management of the practice, ensuring the skill mix of our team promotes efficient process for effective patient care, clinical and administrative workflow. Excellent communication and leadership skills are essential.

In addition, we are looking for someone who will continue to drive the practice forward by identifying and acting on practice and business opportunities and partnerships.

Box Surgery is part of Chippenham, Box and Corsham PCN working alongside our colleagues at Porch Surgery, Hathaway Surgery, Rowden Surgery and Lodge Surgery.

We are a high QOF-achieving practice and CQC rating Good.

We are looking for a full-time Practice Manager (37.5 hours)

Salary Band 50-55k dependent on experience

Informal discussions and visits are encouraged, please contact andrew.girdher@nhs.net

·         3 GP Partners (including 2 GP Trainers)

·         5 Salaried GPs

·         1 Triage Nurse

·         4 Practice Nurses, 2 HCAs

·         1 Paramedic Practitioner

·         1 Physician’s Associate

·         1 Clinical Pharmacist

·         1 Trainee Nurse Associate

·         Well-resourced management & administrative team

·         Training posts include GP Registrar, Medical Students, Foundation Doctors, Physician’s Associates and Trainee Nurse Associates

·         SystmOne clinical system

·         AccuRx Patient Triage system embedded and established

Main Duties – The Practice Manager will ensure that the practice’s physical and financial resources are managed and maintained for optimal effectiveness for the clinical team and patients, whilst maximising practice income and achieving key performance indicators such as QOF and enhanced services.

Strategy – The Practice Manager will develop and execute strategic plans with the Partners to achieve business objectives and goals. This includes identifying opportunities for growth and improvement, displaying awareness of the contractual environment.

Managing Access to Services and Developing Patient Services – The Practice Manager will be responsible for ensuring that patients are able to access the services of GPs, nurses and other team members in accordance with agreed standards.

Optimising Resources: IT and information – The Practice Manager will be responsible for ensuring that the practices IT resources (hardware and software and data) are effectively managed and maintained to protect the integrity of patient records and other records and ensure that resources are used to the best benefit of patient care.

Managing Risk – The Practice Manager will ensure that potential risks to the practice and its work, including those concerning health and safety of individuals, are identified, addressed, and minimised in line with relevant legislation and best practice.

Leading Change – The Practice Manager will ensure that changes in the practice are led and managed in an effective manner to ensure successful outcomes.

Improving Quality – The Practice Manager will support the practice in ensuring that patient care is delivered to the best possible quality in line with local and national guidelines and compliant with CQC requirements, including liaising with commissioners or other providers.

Training and Developing Others – The Practice Manager will ensure that practice staff perform to the best of their ability in their roles by making sure that appropriate training and development processes are in place.

Patient Complaints – The Practice Manager will be responsible for ensuring that all patient complaints are handled in accordance with the practice complaints procedure.

Communicating and Working with Others – The Practice Manager will be responsible for ensuring that all methods of communication at the practice operate effectively to the benefit of patients and team members.

HR Management – The Practice Manager will ensure that the practice’s staff are able to deliver the services required to the highest possible standard.