Practice Manager

£35,000 - £40,000 per year

We have an exciting opportunity for a Practice Manager to oversee both our Exeter and Torquay practices!

Exeter Cranbrook and Polsloe is well equipped with a Cardiac ultrasound, Dental x-rays, a K-laser, an aseptic theatre and prep room, endoscopes and full in-house lab for bloods, biochemistry and urine, spacious waiting room and consult rooms, separate dog kennels, cattery and exotic ward and lots of exotic cases, including birds, primates, reptiles, snakes. The friendly clinic has a supportive team that consists of Vets and an RVN team alongside SVNs and Patient Care Assistants.

Torquay is a new practice, which was acquired by Medivet last November. It has a well-established and supportive team of 5 vets, and PCAs. Led by Branch Partner, Marni - Torquay is a great all round Surgery offering great care for the last 20 years to Torbay.

Exeter is the gateway to Devon and Cornwall, the practice is situated in a great location, just 5 minutes from the M5 and A30, and easy access to all of Devon, Cornwall, Bristol, beaches. moors and more!

The role will be working a 5 day week, 40 hour week from 9am - 5pm.

Please contact lee on lee.britt@medivet.co.uk for a friendly initial conversation.

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 33 days’ annual leave (including Bank Holidays) rising to 38 with length of service.
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.
In this role you will:

• Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
• Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
• Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
• Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
• Promote the practice externally through local community events and other avenues.

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
• An understanding and appreciation of exceptional care and how this improves the client experience.
• Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
• Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
• Experience of resource planning.
• Experienced in using coaching and influencing skills to get the best out of every colleague.
• Proficiency with computer systems, experience of using Microsoft Office
• Good numeracy and analytical skills.
• Experience of managing and leading a team.

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.