Problem Management Analyst

Problem Management Analyst
We have an exciting opportunity for a Problem Management Analyst to join a globally expanding Fintech business based in Swindon, joining a larger team that collectively delivers world-class seamless 24/7 IT Service Operation support.
Roles and responsibilities would include:

• Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed
• Record all known errors in the Known Errors database
• Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish them externally within 1 week of the service restoration
• Identify subject matter experts and appropriate technology teams to be engaged during the problem investigations
• Lead Problem Management investigations with technical subject matter expert
• Responsible for the prevention of recurring incidents by determining the true root cause, and driving the implementation of corrective actions
• Deliver results of the problem investigation to stakeholders
• Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources
• Performance gathering, analysis, documentation, and validation of business and technical needs using interviews, workshops, modelling techniques
• Consult with subject matter experts and project team members to identify and document potential business and technology solutions

The right candidate will have/be:

• Ideally a minimum of 3 years’ experience in a Support Analyst, Service Desk, or Frontline/Backline Support role
• Linux or SQL skills are essential
• Ability to work independently on complex projects
• Analytical with good attention to detail
• Strong verbal and written communication skills

 With the office based in Swindon (near the train station), you can expect to visit 1-2 times a week. The working hours are either 8am-4:30pm or 9am-5:30pm, you can choose whichever works best for you.
In terms of package on offer, you can expect a salary of up to £37,000 depending on experience, plus a 5% annual bonus and other great benefits.
If you have the required skills for the role and are looking for a new challenge then APPLY NOW! Interviews to be scheduled in as soon as possible.
If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.