Process Assistant - Evenings

• Process Assistant - fully on-site
• Part-time, Monday-Friday, 5:30pm-8:30pm
• Temporary for 6 months - potential to extend
• Hourly pay rate = GBP12.79ph + GBP1.54 holiday pay = GBP14.33 hourly pay rate
• Must have a British passport or indefinite leave to remain status
• Full vetting process to be complete before start date
• Must be flexible to travel to different locations for training purposes

Client Details

A Government organisation.

• Process Assistant - evenings - fully on-site
• Part-time, Monday-Friday, 5:30pm-8:30pm
• Temporary for 6 months - potential to extend
• Hourly pay rate = GBP12.79ph + GBP1.54 holiday pay = GBP14.33 hourly pay rate
• Must have a British passport or indefinite leave to remain status
• Full vetting process to be complete before start date
• Must be flexible to travel to different locations for training purposes

Description

Process Assistant - evenings - part-time:

• Providing a face-to-face service, supporting customers with their visa and citizenship applications.
• As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.
• Capture and digitise information as part of a process.
• Act as a first point of contact for customers.
• Manage customer expectations, interact, and always display professionalism.
• Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
• Roles are initially for a six-months period, with the option to move on to a fixed-term contract.
• If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you!

Must have a British passport or indefinite leave to remain statusFull vetting process to be complete before the start date, including but not limited to, right to work check, DBS, 3 years referencing.

Profile

Process Assistant - evenings - part-time - fully on-site in London.

• Previously worked in a customer-facing environment
• Previously processed high level of applications desirable but not essential
• Excellent communication and interpersonal skills
• The ability to develop and maintain good working relationships with colleagues.
• Basic IT skills, as appropriate systems training will be provided.
• Effective problem-solving skills and be a team player who constantly displays commitment and flexibility.
• Excellent organisational skills with great attention to detail.
• The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence.
• The ability to understand and apply corporate policies and procedures consistently

Must have a British passport or indefinite leave to remain statusFull vetting process to be complete before the start date, including but not limited to, right to work check, DBS, proof of address, 3 years referencing.

Job Offer

• Process Assistant - evenings - Part-time
• Fully on-site in London, no remote working
• Part-time, Monday-Friday, 5:30pm-8:30pm
• Temporary for 6 months - potential to extend
• Hourly pay rate = GBP12.79ph + GBP1.54 holiday pay = GBP14.33 hourly pay rate
• Must have a British passport or indefinite leave to remain status
• Full vetting process to be complete before the start date, including but not limited to, right to work check, DBS, proof of address, 3 years referencing.
• Must be flexible to travel to different locations for training purposes