Process Improvement Analyst

A quick look at the role

The Process Improvement Analyst is at the heart of designing and improving business processes in Biffa. You will act as an advocate of process management, support major projects with process work and identify improvement opportunities in all we do.

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Your core responsibilities

• Support the delivery of projects with a particular process focus, using process analysis, project management best practice and Lean improvement skills.
• Conduct process workshops and fact finding, engaging with business stakeholders to fully understand current processes and issues.
• Produce data driven analysis of process performance to support the management and improvement of As Is processes, as well as inform any As2B design.
• Design and document future state and improved business processes.
• Identify Process Improvement opportunities as part of design and strive for best in class processes.
• Responsible for understanding and documenting the KPI's, risks, controls and business rules relevant to the processes.
• Work with process owners and wider Biffa colleagues to understand and improve processes and grow Lean thinking within our culture.
• Help build processes that deliver the needs of our colleagues and customers.
• Ensure our processes are well documented and understood in end to end process maps.
• Support business implementation and readiness plans and activities, through project planning, testing, management and creation of procedures/SOPs where required.
• Support the creation and delivery of change management and training activities such as change impact assessments, change action plans, training needs analysis and training modules.

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Our essential requirements

• Qualified Prince 2 Practitioner
• Designed and re-engineered end to end business processes
• Wide ranging business experience covering multiple processes, departments and functions
• Experience of large scale programmes and projects
• Confidence with process mapping tools, e.g. MS Visio
• Exposure to BPM applications such as ARIS, Signavio or similar

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Biffa - we're changing the way people think about waste

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull.

We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.