The Role
Here are some of the Responsibilities of the role, but no limited to;
- Reviewing CCTV images of cars parked in violation of local site rules.
- Validate Penalty Charge Notices (PCN’s) including potential fines versus approved user and exemption lists.
- Undertake check-ups of vehicle ownership through the DVLA.
- Create and post statutory notification letters to members of the public.
- Coordinate of first line appeals and debt recovery to the point of being passed to a third-party stakeholder.
- Scan of inbound post from members of the public.
- Interpret enabling legislation and codes of practice.
- Be the first line for the management of complaints.
- Ensure process to apply Discounts and Exemptions are working correctly.
- Monitor payment status of Penalty Charge Notices.
- Complete Payment Management actions such as Refunds, Transaction Reversals and Redress Payments.
- Utilise software programs such as Parkway and FGL.
What you’ll bring:
- Excellent documentation skills.
- The skill to work in an clerical setting.
- Have a keen eye for detail.
- Excellent written and verbal communication skills.
- The talent to learn new subjects and absorb new info.
- Be eager to acquire new knowledge of computer systems.
- The skill to multitask and adapt to change with minimum supervision.
- Have experience of working in the parking industry is desirable but by no means essential.
What we offer you,
- £23,795.20 per annum
- 40 hours per week, working pattern is Mon to Fri but one Saturday every month.
- 5.6 weeks annual leave per annum rising to 6.6 weeks with long service
- Pension scheme
- Employee of the month award scheme
- Employee discount
- Award winning Training and Development