Product Development Manager / Assistant Manager, General Insurance

Major Role Responsibilities: 

• Oversight of the regular market comparison for key lines of business focusing on benefit levels, premium levels and customer journey, and also have an updated view on complaint ratio, CX and NPS.

• Engage in discussions on prioritizing products that require revamp and/or new products in the market that are worth considering under our insurance appetite, working alongside Business teams, Business Solutions and Strategic Underwriting. This forms a key part of our Product Strategy.

• Follow Product Development cycle – obtain key information around current sales process (across all existing sales channels), engage with research team and run focus groups, design product and obtain feedback from stakeholders (Business, Strategic Underwriting, Pricing, Claims), once obtain green light from approvers go ahead with writing up product specifications and product documentation, engage in system set up discussions and provide inputs, work closely with business and marketing teams on “Go to Market” strategy, participate in the product approval process and testing of the product flow before launch. Obtaining insights from feedback on the revamped/new product in order to improve on the next Product Development where relevant.  

• Lead other team members in meeting adhoc requests involving product enquiries, amend product materials, providing updated product information, sharing any new product trends in the market etc.

• Work with Business, Marketing and Customer Engagement teams on Campaigns, and stay up-to-date in the monitoring of campaign take-up rates, in order to share with the P&C teams.

• Provide technical expertise and conducting training to frontline sales, intermediaries, underwriters and to enhance their product knowledge.

Qualifications and Requirements:

• University degree with a major in Business Administration, Finance, or Management Information  

• Minimum of 5 years or above relevant experience in the insurance / financial industry. Exposure in commercial package and group insurance product a plus. 

• Strong understanding in insurance product design including coverages and their dynamics with the pricing. Experience in drafting product materials, and/or system implementation a plus.

• Strong interpersonal and communication skills

• Great organization skills to manage multiple tasks

• Able to work under pressure and tight deadline

• Experience in coaching and managing staff a plus

• Good command of written and spoken English

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. 

In a fast-evolving world and with a presence in 64 countries, our 165,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

ABOUT AXA HONG KONG AND MACAU

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.

As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.

At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.

We embrace our responsibility to be a force for good to create shared value for our community. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services. For example, the Mind Charger function on our holistic wellness platform “AXA BetterMe”, which is available via our mobile app Emma by AXA, is open to not just our customers, but the community at large. We will continue to foster social progress through our product offerings and community investment to support the sustainable development of Hong Kong and Macau.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

We offer excellent career prospects and attractive remuneration package to the right candidates.