AddressWho We Are…
We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
Soho Digital..
We embarked on a digital transformation journey in 2019 with the goal of enhancing member experience, both in our houses and outside. We have now created a proprietary digital platform, and through that introduced a number of digital solutions to improve our member experience including 'House Pay', our proprietary digital payment service, 'House Guest', our global guest check in service, 'Connect' our in-app member to member connectivity platform as well as other functionalities which allow members to conveniently book, pay, consume content and manage their membership digitally. Since launch these digital products have significantly increased our members digital engagement which enables us to support our physical expansion, our new membership types, and acquisitions. In the last 36 months, our digital platform has provided members with a phenomenal experience, that is unique. The future is looking even more exciting.
The Role…
As a Product Manager, you will focus on looking at digital food & beverage ordering and payment solutions. You'll ensure that our products are robust, with valuable features, delivering and crafting an ambitious roadmap and will work with a cross functional team, either onshore, offshore or with 3rd parties.
Our proprietary payment service, is an innovative product that is used by both our members and operational staff in the Houses. It helps provide a better service to our members, as a product it encompasses, payments, receipts, insights and feedback.
You will also be working on F&B solutions in our public spaces and working with a different customer audience, as well as our core operations teams.
Dealing with ambiguity is a key skill that you have in your armoury. You will be comfortable in a changing environment as the business pushes ahead with its digital strategy, especially in this ever-changing environment in which we find ourselves. On that point, you will need to be a self-starter and motivate others through digital channels and in person meetings.
Main Duties…
- Manage the backlog within Jira and work with engineering and UX&D teams
- Work closely with Operations to understand how the product is working and as you develop and roll-out new features provide them with training, the right comms and be available for feedback
- Work with members as you triage existing issues and work on new feature enhancements
- Review and provide meaningful data and insight into how the product is being used by House
- Run Daily stand ups with your team
- Weekly check ins with stakeholders
- Work with other Product Managers to help bring updates to fruition
- Proactively identify areas of improvement
- Engage with end-users testing, training, and issue identification and resolution.
- Translate requirements and specifications for features into user stories and associated acceptance criteria
- Participate in sprint planning to lead technical development
Who You Are…
- Must have worked with Payments & Digital Food and Beverage payment solutions previously and ideally within a hospitality environment
- At least 3 years working as a Product Owner/Manager, creating exceptional Epics and breaking them down into achievable user-stories
- Proven experience, working with a variety of stakeholders across a business and with the customer
- Keen to work in fast-paced environment where you will juggle multiple, competing priorities simultaneously and make things happen
- Work closely with the design and engineering teams in conducting user research, validating product requirements, defining workflows, product architecture and UX design
- Low ego and excellent collaboration skills
- Hands on experience using agile in an established company
- Comfortable leveraging Jira for planning and delivery
- Thrive in an ambiguous environment; and know how to bring clarity to the teams you lead
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Every House Membership
- Free lunch at Store X Café in 180 Strand Mondays & Fridays
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Weekly Pay
- Life Assurance
- Birthday Day Off
- Up to 50% Staff Discount on Cowshed & Soho Home
- In Office Dog Policy
- Season Ticket Loan
- Christmas Office Closure
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
