AddressProduct Manager
Reporting to Marketing Operations Manager
Job description
This is a fantastic role to build and deliver a new product strategy and end to end customer experience. Bringing a fresh approach and new thinking to attract new customer segments, extend and enhance the product range and increase margins.
The role needs an experienced Product Manager, who can bring commercially led, customer focused thinking, able to innovate on product development and enhance the overall customer proposition.
You and your team will be the experts on advocating for our customers and you will be responsible for ensuring we have the right products for the right customers.
Working side by side with stakeholders across the business incl. Technology, Marketing, Operations, Customer Service and senior stakeholders.
You will lead a team of Product Owners and help shape the talent for your area of responsibility.
Key Responsibilities
- Execute the product vision, strategy, and roadmap for the products in your remit.
- As a Product Manager, you will be responsible for the leadership of the land product teams and will oversee the business delivery and drive team autonomy and foster a culture of learning and continuous improvement.
- You will be responsible for identification and recruitment of new talent into your team, coaching and mentoring existing and new team members and active career development.
- Report on KPIs to stakeholders with recommendations and enhancements.
- Work closely with suppliers and stakeholders to ensure first in market.
- Communicate the Product Strategy in a compelling and memorable way to the team, other areas and stakeholders. (Incl. any risk/compliance/security).
- You will maintain a strong understanding of the bigger picture, think ahead and understand the overall business strategy and you will use these insights to shape people, and delivery for your area.
About You
- An experienced authentic leader with passion for travel product marketing
- Experience in the travel industry and of suppliers product offerings
- Customer focused with a desire for operational excellence
- Passionate about agile delivery practices, delivering business value and driving continuous improvement
- Strong experience delivering and operating customer-facing products and services in a fast-paced large environment
- Experience in leading, coaching and mentoring
- Systems thinker with a strong understanding of business needs and ability to manage a range of priorities and delegate effectively
- Great communicator and facilitator comfortable working across organisational and market boundaries and managing senior stakeholders. Able to disagree yet align.
- Open minded, inquisitive, life-long learner, comfortable with ambiguity, and highly autonomous.
- You’ll generate ideas for exceptional experiences seeing them through to their fruition
General
- To undertake any other duties that may fall into the job criteria
- To treat all employees, customers and suppliers with dignity and respect
- To live and demonstrate Hays values and our special culture
- To conform with all company policies and procedures including Health and Safety
- This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
Our values
Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What it’s like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
