Product Marketing Director

We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

Job Summary:

The Product Marketing Director is a pivotal role responsible for driving the go-to-market strategy, messaging, and positioning of SupportNinja's solutions, ensuring our market competitiveness and alignment with customer needs.

This role involves strategic planning and tactical delivery, working in close collaboration with leadership, sales, marketing, service delivery and IT teams to ensure our success in the market.

• Lead the overall go-to-market strategy and messaging for new and existing solutions
• Develop positioning that differentiates the SupportNinja solutions in the market.
• Conduct market research and analysis to identify market trends, customer needs, and competitive insights.
• Lead the creation of high-quality marketing collateral, including presentations, case studies, whitepapers, website content, and sales enablement materials.
• Apply best practices for solution launches, pricing, packaging, and positioning
• Collaborate with internal teams to implement solution focused marketing strategies through campaigns, press releases, webinars, etc
• Manage solution launches and releases, both internally and externally

• 5 years of experience in Product Marketing at a Director or Manager level, preferably in outsourcing, BPO or staffing industries.
• Deep understanding of outsourcing services, B2B marketing principles, and demand generation strategies.
• Strong analytical skills with the ability to interpret data, draw insights, and make data-driven decisions.
• Excellent communication skills, both written and verbal, with the ability to articulate complex concepts clearly and persuasively.
• Strategic thinker with a creative mindset and a passion for innovation.
• Demonstrated leadership capabilities with the ability to inspire and motivate cross-functional teams.
• Proficiency in marketing automation platforms, CRM systems, and analytics tools.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.

Ninja Perks and Benefits

Competitive compensation

Paid time off, birthday leave

Bonus and incentive plans

Opportunities for skills training and personal and professional development

Employee Referral Program

Experience infinite fun so you can have infinite growth . Discover A Better Way to Grow ! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.