Product Owner Aws / Genesys

Product Owner (AWS / Genesys)

Solihull (2 days a week) - £65K plus 10% bonus

Gleeson Recruitment Group are working with a Financial Services organisation based in the West Midlands who are looking for a Product Owner to join then in their transition to this new system - Genesys Cloud.

The Product Owner for Genesys Cloud - Customer Services, will be responsible for being the subject matter expert. This role is integral for the technical solution deployment and application support for the Customer Services and Operations capabilities, which will ensure excellent and efficient service engagements for customers.

Candidate needs to be experienced with Genesys OR AWS. Must also have call centre experience.

Your job will involve a significant amount of stakeholder management; presenting propositions to all levels of our organisation to gain buy-in and engaging with internal and external stakeholders to drive towards success.

Key Responsibilities include:

• Strategising and providing the Product vision, roadmap and backlog to the Squad and all stakeholders
• Defining Product features according to customer needs
• Developing, refining, and prioritising epics, backlog items & supporting the Squad with task definition
• Leading the development process
• Defining and managing the Products budget and spend; based upon value prioritisation
• Owning User Acceptance Testing; adjusting and improving each iteration of the Product before release
• Identifying areas of improvement on the Product or any other supporting processes
• Keeping customers and stakeholders informed of the status of the Product
• Analysing Product outcomes based on customer feedbacks and business metrics (OKRs, KPIs, etc.)
• Sharing and promoting Agile values and principles

Please apply asap if intereted - Product Owner (AWS / Genesys)

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