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SalaryABOUT US
We are the world’s largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have global impact.
About the Role
We have a great opportunity for a Product Platform Manager to join us. You'll be responsible for ensuring our digital platforms deliver a great customer experience through the delivery of software development changes and monitoring performance against agreed non-functional requirements (NFR’s). As a Subject Matter Expert, you will apply business and technical knowledge on the functionality of the platforms and the provision of platform insight reporting to aid informed decision making.
Key duties of the role will include:
- Partnering with the business to identify and manage continuous improvement requests.
- Change management - proposing, gathering, and analysing requirements to assess solutions.
- Reporting and Business Intelligence - gathering and analysing business needs, using data to make recommendations.
- Defining and implementing non-functional requirements of the platforms.
- Issue Management and Escalations – contributing to customer lifecycle support by resolving escalations.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
About You
You’ll work closely with our product managers and technology teams and will be comfortable working within a large team with a matrix structure. A basic understanding of technology is essential for this position. Previous experience of managing a platform, learning management system (LMS), or service and managing small projects following an Agile approach is essential. You will ideally have experience of working with digital analytics tools to be able to provide relevant insights on products / usage etc, to support data driven decisions.
You will be: proactive, accountable, diligent and organized, and enjoy working as part of a team. You will have great communication skills and be a resourceful problem solver with an aptitude for learning.
Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
Please see our Rewards and Recognition page for more information.
Queries
Please contact cynthia.yue@oup.com with any queries relating to this role.
Please note this advert may be removed before the advertised end date, so we encourage you to apply as soon as possible.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
